Restaurant Manager (Staff Dining)

Collins King; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Collins King is seeking a dynamic Staff Dining Manager to lead a high-profile contract catering operation. This role focuses on delivering an outstanding daily experience for every customer, building a motivated team and achieving best-in-class service on the floor and with the kitchen.

You will own day-to-day operations, lead and develop a team, and ensure food quality, presentation and service meet the highest standards while driving customer satisfaction and commercial targets.

Qualifications

• Experience managing a high-volume staff restaurant, premium contract catering operation, hotel, restaurant, or similar customer-focused environment.
• Ability to lead and develop a team, coaching and creating progression paths.
• Strong communication skills and a drive to deliver exceptional customer service.

Responsibilities

• Lead from the front to create an energetic, positive environment for customers and colleagues.
• Put customer experience at the heart of everything, continually improving the offer and service.
• Empower the team to make decisions, take ownership, and deliver great service.
• Develop a culture where people feel trusted, valued and motivated to perform at their best.
• Be highly visible during service, engaging with customers and responding quickly to feedback.
• Work with the culinary team to ensure food quality, presentation and service are consistently excellent.
• Drive standards across service, hospitality, cleanliness and presentation.
• Introduce new ideas and initiatives to keep the operation fresh and exciting.
• Take responsibility for financial performance, budgets, labour and commercial targets.
• Coach and develop your team, creating clear progression opportunities.
• Build strong relationships with the client and key stakeholders.

Skills

Staff dining management

Customer service leadership

High-volume operation

Job description

We are looking for an energetic, passionate and customer-focused Staff Dining Manager to lead a high-profile contract catering operation and take the service to the next level. This is not simply a role about running a restaurant. It is about creating an outstanding daily experience for every customer, building a motivated team and making the operation genuinely best in class. You will be a visible and engaging leader who enjoys being on the floor, talking to customers, understanding what they want and making sure the team consistently delivers exceptional service.

The Role

As Staff Dining Manager, you will take ownership of the day-to-day operation, leading and developing a team to deliver an exceptional customer experience.

You will:

• Lead from the front, creating an energetic and positive environment for both customers and colleagues.
• Put customer experience at the heart of everything you do, continually looking for ways to improve the offer and service.
• Empower your team to make decisions, take ownership and deliver great service.
• Develop a culture where people feel trusted, valued and motivated to perform at their best.
• Be highly visible during service, engaging with customers and responding quickly to feedback.
• Work closely with the culinary team to ensure food quality, presentation and service are consistently excellent.
• Drive standards across service, hospitality, cleanliness and presentation.
• Introduce new ideas and initiatives that keep the operation fresh, relevant and exciting.
• Monitor customer feedback and use it to continually improve the operation.Take responsibility for financial performance, budgets, labour and commercial targets.
• Coach and develop your team, creating clear opportunities for progression.
• Build strong relationships with the client and key stakeholders.

What We’re Looking For

You will ideally have experience managing a high-volume staff restaurant, premium B&I contract catering operation, hotel, restaurant or similar customer-focused environment.