Restaurant Manager: Lead Team & Guest Experience

British Garden Centres; Chilton; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Staff parking

Staff discount at Garden Centres and R

Job summary

British Garden Centres in Chilton seeks a Restaurant Manager with proven capabilities for running a successful restaurant and promoting excellent customer service.

You will oversee staff, ensure smooth operation, and handle escalated customer queries while delivering a great guest experience. This is a hands-on role where teamwork and communication are vital; weekend work is required and kitchen duties are included.

Qualifications

• Experience at management level is required.
• Must be able to demonstrate a passion for Guest Service.
• This is a hands-on role where teamwork and communication are vital.
• Must be able to work weekends.

Responsibilities

• Oversee staff and ensure the restaurant operation runs smoothly.
• Handle escalated customer queries and grievances.
• Lead, develop and inspire a high-performing team to deliver guest satisfaction.
• Coordinate kitchen activities; cooking experience is required.
• Promote and pro-actively develop the business.

Job description

British Garden Centres in Chilton seeks a Restaurant Manager with proven capabilities for running a successful restaurant and promoting excellent customer service.

You will oversee staff, ensure smooth operation, and handle escalated customer queries while delivering a great guest experience. This is a hands-on role where teamwork and communication are vital; weekend work is required and kitchen duties are included.