Restaurant Manager: Lead Service, Growth & Guest Experience

Aram Somerset House; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Staff discounts on food and beverages

Career growth and professional develop

Supportive and dynamic team

Flexible working conditions

Job summary

Aram By Imad in London is seeking an experienced Restaurant Manager to lead daily operations, ensure top-notch service, and drive guest satisfaction.

You will manage budgets, optimize performance, and enforce health and safety standards while maintaining a positive, professional team environment.

The role requires flexible evenings and weekends, strong leadership, and a hands-on approach to training and development with close collaboration with kitchen and bar teams.

Qualifications

• Experience in leadership roles within hospitality.
• Strong communication and problem-solving skills.
• Proven ability to manage budgets, control costs and drive profitability.
• Excellent customer service skills with a passion for hospitality.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of health and safety regulations in food service.
• Flexible availability, including evenings, weekends and holidays.
• Experience with POS systems and restaurant management software is a plus.

Responsibilities

• Oversee daily restaurant operations, ensuring smooth and efficient service.
• Lead, train, and motivate staff to provide exceptional customer service.
• Develop and implement operational strategies to improve efficiency and profitability.
• Monitor and manage budgets, costs, and financial performance.
• Ensure compliance with all health and safety and licensing regulations.
• Handle customer feedback and complaints professionally, ensuring guest satisfaction.
• Maintain high standards of cleanliness and organization in all areas of the restaurant.
• Manage inventory, supplier relationships, and ordering processes.
• Create staff schedules and ensure appropriate coverage for smooth operations.
• Work closely with the kitchen and bar teams to maintain consistency in food and beverage service.
• Drive marketing initiatives and promotional events to increase restaurant visibility and sales.

Skills

Leadership

Communication

Problem-solving

Budget management

Customer service

Health & safety

Staff scheduling

POS systems

Tools

POS systems

Restaurant management software

Job description

Aram By Imad in London is seeking an experienced Restaurant Manager to lead daily operations, ensure top-notch service, and drive guest satisfaction.

You will manage budgets, optimize performance, and enforce health and safety standards while maintaining a positive, professional team environment.

The role requires flexible evenings and weekends, strong leadership, and a hands-on approach to training and development with close collaboration with kitchen and bar teams.