Restaurant Manager

Bespoke Hotels; Llandudno; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Restaurant Manager to oversee daily operations and ensure exceptional service. This role demands strong leadership and organizational skills, as well as a passion for food and beverage excellence. You will be responsible for managing a dynamic team, controlling costs, and enhancing guest experiences. With a commitment to training and development, this opportunity offers a supportive environment where you can grow your career while enjoying competitive benefits and incentives. If you thrive in a fast-paced setting and are eager to make a positive impact, this position is perfect for you.

Benefits

Competitive salary

Ongoing support, training, and development

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates

Food and Beverage discounts

Ongoing incentives and rewards

Opportunities to move between hotels

Meals on duty

Qualifications

• At least two years in a similar position is essential.
• Excellent knowledge of food and beverage and passionate about hospitality.

Responsibilities

• Control restaurant operations including Breakfast, Lunch, and Dinner Service.
• Lead and develop an energetic workforce with involvement in recruitment.
• Ensure adherence to Health and Safety, Food Safety, and COSHH legislation.

Skills

Customer Service Skills

Team Management Skills

Organizational Skills

Decision Making

Upselling Skills

Education

Experience as Department Manager

Experience in Food and Beverage

Job description

Join our exceptional team

We are currently looking for exceptional people to join our team and have a great opportunity for a Restaurant Manager.

As the Restaurant Manager, you will be expected to take complete control and accountability for the day-to-day food and beverage operations throughout the restaurant to ensure that the highest level of service is offered to guests.

The ideal candidate would possess excellent knowledge of food and beverage and be passionate about hospitality. At least two years in a similar position is essential along with excellent team management skills.

Key Responsibilities Of The Role

1. Control the Restaurant operations including Breakfast, Lunch, and Dinner Service.
2. Be out and about in the hotel, managing the day-to-day operation and ensuring exceptional guest service at peak times.
3. Control costs through correct stock usage, storage, rotation, and par stock levels maintained to minimize waste and meet Company standards.
4. Keep the team up to date about departmental, hotel, and company activities through daily communications.
5. Ensure prompt resolution of customer complaints and monitor customer feedback through Trip Advisor and other sites, taking feedback on board and making recommendations for changes.
6. Lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives, and all other people management responsibilities.
7. Ensure adherence to Company Health and Safety, Food Safety, and COSHH legislation; this will involve carrying out appropriate training.

Requirements Of The Role

1. Department Manager or exceptional Duty Manager looking for their first HOD role.
2. Excellent customer service skills, standards-driven, and good organisational skills.
3. Able to make decisions in a fast-paced environment and enjoy it.
4. Great at up-selling – anticipating customer needs as well as improving the bottom line.
5. Able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring, and good rota management.
6. Able to communicate to and motivate your team, providing day-to-day leadership and direction.

What do we offer?

1. Competitive salary.
2. Excellent ongoing support, training, and development.
3. 28 days holiday including Bank Holidays per annum.
4. Stakeholder Pension entitlement.
5. Discounted hotel room rates for you, your friends, and family across all UK Bespoke Hotels.
6. Food and Beverage discounts at all our hotels.
7. Ongoing incentives and rewards.
8. Opportunities to move between hotels and grow with the group.
9. Meals on duty.