Restaurant Manager

Marine; Llandudno; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Restaurant Manager to oversee daily operations and ensure exceptional guest service. This role involves managing a dynamic team, maintaining high standards in food and beverage service, and implementing cost controls. With a focus on customer satisfaction and team development, this position offers a fantastic opportunity to lead in a vibrant hospitality environment. Join a supportive team that values growth and provides ongoing training, competitive salary, and various perks, including discounted hotel rates and meals on duty. If you are passionate about hospitality and ready to take the next step in your career, this role is perfect for you.

Benefits

Competitive Salary

28 Days Holiday

Stakeholder Pension

Discounted Hotel Rates

Food and Beverage Discounts

Ongoing Incentives

Meals on Duty

Qualifications

• At least two years experience in a similar position is essential.
• Excellent knowledge of food and beverage is required.

Responsibilities

• Manage day-to-day food and beverage operations ensuring high service levels.
• Control costs and minimize waste to meet company standards.

Skills

Customer Service Skills

Team Management

Organizational Skills

Decision Making

Upselling

Job description

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Join our exceptional team

We are currently looking for exceptional people to join our team and have a great opportunity for a Restaurant Manager.

As the Restaurant Manager you will be expected to take complete control and accountability for the day-to-day food and beverage operations throughout the restaurant to ensure that the highest level of service is offered to guests.

The ideal candidate would possess excellent knowledge of food and beverage and be passionate about hospitality. At least two years in a similar position is essential along with excellent team management skills.

Key Responsibilities of the role:

1. Control the Restaurant operations including Breakfast, Lunch and Dinner Service.
2. Be out and about in the hotel, managing the day-to-day operation and ensuring exceptional guest service at peak times.
3. Control costs through correct stock usage, storage, rotation, par stock levels maintained and minimize waste to meet Company standards.
4. Keep the team up to date about departmental, hotel and company activities through daily communications.
5. Ensure prompt resolution of customer complaints and monitor customer feedback through Trip Advisor and other sites, taking on board feedback and making recommendations for changes.
6. Lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives and all other people management responsibilities.
7. Ensure adherence to Company Health and Safety, Food Safety and COSHH legislation; this will involve carrying out appropriate training.

Requirements of the role:

1. Department Manager or exceptional Duty Manager looking for their first HOD role.
2. Excellent customer service skills, standards-driven, good organisational skills.
3. Ability to make decisions in a fast-paced environment and enjoy it.
4. Great at up-selling - anticipating customer needs as well as improving the bottom line.
5. Able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management.
6. Able to communicate to and motivate your team providing day-to-day leadership and direction.

What do we offer?

1. Competitive salary.
2. Excellent ongoing support, training and development.
3. 28 days holiday including Bank Holidays per annum.
4. Stakeholder Pension entitlement.
5. Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels.
6. Food and Beverage discounts at all our hotels.
7. Ongoing incentives and rewards.
8. Opportunities to move between hotels and grow with the group.
9. Meals on duty.