Restaurant General Manager

KFC UK; Kilmarnock; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC UK in Scotland is seeking a hands-on leader to own the restaurant and drive performance while building a strong team that consistently exceeds standards. You will manage KPIs, guest experience, and operations to ensure smooth daily runs and a thriving work environment.

The role focuses on coaching and developing staff, maintaining compliant operations, and delivering exceptional guest moments that turn first-time visitors into regulars.

Qualifications

• Experience leading restaurant teams or equivalent frontline operations.
• Proven ability to manage staffing, training, and performance conversations.
• Track record of meeting or exceeding performance KPIs in a fast-paced environment.

Responsibilities

• Lead like you mean it – drive performance, hit goals, and set the vibe.
• Build a team worth following – train, coach, and motivate your people so they raise the bar.
• Smash the targets – own KPIs and push the team to deliver every shift, every day.
• Keep it tight – manage rosters, stock, and reporting for smooth operations behind the scenes.
• Make the guest experience unforgettable – turn first-time guests into regulars.

Skills

Team leadership

People management

Operational excellence

KPI drive

Job description

About the role

Lead from the front, take full ownership of the restaurant, smash performance goals while building a team that doesn’t just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.

What will you spend your time doing?

• Lead like you mean it – drive performance, hit goals, and set the vibe.
• Build a team worth following – train, coach, and motivate your people so they don’t just meet the standard, they raise it.
• Smash the targets – own your KPIs and push the team to deliver every shift, every day.
• Keep it tight – stay on top of the admin (rosters, stock, reporting) so everything runs smooth behind the scenes.
• Make the guest experience unforgettable – turn first‑timers into regulars by creating moments that hit different.

What we’d love from you

• You lead from the front – you’ve managed teams before and know how to bring the best out of people.
• You get people – you build strong teams, handle tough conversations, and create a culture where everyone feels seen.
• You run a tight ship – you know how to keep operations efficient, clean, and compliant even when it’s chaos.

What’s in it for you

• Pay rate: £38,000 – £42,000
• Quarterly bonus that rewards the hustle
• Extra holiday – more time to recharge
• Life assurance – we’ve got you covered
• Free chicken & chips every shift
• 25% staff discount
• Gym discounts to keep you moving
• 200+ high street perks & cashback
• Wellbeing support that actually helps

Equality and inclusion

Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome; we encourage applications from under‑represented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements – just let us know. We’ll be there to help you be the real you.