Restaurant / Floor Manager

Individual Restaurants; City of Westminster; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Employee assistance

Healthcare options

Career progression

Job summary

The Last Exchange is a bold new concept from Individual Restaurants, inspired by the character and energy of London's historic markets. We’re opening a London venture and seeking a passionate Restaurant/Floor Manager to join the opening team and lead service with exceptional hospitality.

In this role you will manage daily floor operations, coach Front of House colleagues, and ensure top-tier guest experiences from arrival to departure.

Qualifications

• Previous management experience in hospitality or restaurant settings.
• Strong leadership and coaching abilities with a hands-on approach.
• Proven track record delivering memorable guest experiences in high-volume environments.

Responsibilities

• Lead daily floor operations and guest experiences to a high standard.
• Inspire, coach and develop the Front of House team.
• Oversee service periods, pre-shift briefings and staff deployment.
• Manage guest feedback and resolve issues professionally.
• Support recruitment, onboarding and training of new team members.

Skills

Leadership

Guest service

Team development

Communication

High-volume service

Job description

The Last Exchange is a bold new concept from Individual Restaurants, inspired by the character and energy of London's historic markets. Combining exceptional British food, properly made drinks and genuine hospitality, we're creating a pub experience that celebrates quality, craftsmanship and great people.

We're looking for a passionate, energetic and talented Restaurant / Floor Manager to join our opening team.

What You'll Do

As Restaurant / Floor Manager, you'll lead service on the floor, ensuring every guest receives exceptional hospitality from arrival to departure. You'll motivate and develop your team while maintaining the highest operational and service standards.

• Lead and manage daily floor operations, ensuring exceptional guest experiences every shift
• Inspire, coach and develop the Front of House team to deliver genuine hospitality
• Drive service standards and oversee smooth day-to-day restaurant operations
• Lead pre-shift briefings and manage service periods effectively
• Resolve guest feedback and challenges professionally and positively
• Support recruitment, onboarding and training of new team members
• Ensure labour is managed effectively through rota planning and deployment
• Monitor and maintain operational standards across all guest-facing areas
• Work closely with the Bar and Kitchen teams to ensure seamless communication and service
• Support achievement of sales and financial targets
• Ensure health & safety and food safety standards are maintained at all times
• Create a positive and engaging team culture that reflects our values

Requirements

• Previous experience as a Restaurant Manager, Floor Manager, Assistant General Manager or similar leadership role
• Passion for hospitality and delivering memorable guest experiences
• Strong leadership, coaching and team development skills
• Excellent communication and organisational abilities
• Confident managing high-volume service operations
• Strong problem-solving skills and attention to detail
• Ability to remain calm and focused under pressure
• Commercial awareness and understanding of key performance indicators
• Positive, proactive and hands-on leadership style
• Flexible approach to evenings, weekends and peak trading periods

When you join Individual Restaurants, you're not just joining one team. You're joining a collection of industry-leading restaurants, all with a stellar reputation for quality service and exceptional food. Explore roles across our collection of 30+ restaurants, including Piccolino, Restaurant Bar & Grill and Riva.

• Award Winner of The Sunday Times Best Places to Work 2024, 2025 & 2026
• Team activities and opportunities to raise money for charities
• Join a rapidly growing company with excellent opportunities for internal progression and career development
• Bespoke training and development pathway through our Rise programme
• Clear opportunities for promotion and career progression across our growing business
• Access to up to 40% of earned wages and financial wellbeing tools through Stream
• Employer contribution pension scheme
• Refer a Friend bonus scheme
• 50% off your food and drink bill at any of our restaurants, at any time, for up to 8 people
• Optional Health Care plan
• 15% off your grocery bill at Iceland Foods
• Discounts and cashback from high street and online retailers
• Enhanced Maternity and Paternity packages
• Employee Assistance Programme through The Drinks Trust, providing 24/7 support and access to counselling services
• The opportunity to be part of an exciting new London opening from day one

At The Last Exchange, we believe in taking the familiar seriously, putting hospitality before ceremony, championing character over convention and making every detail count.