Restaurant Customer Advisor

Dobbies Garden Centres; Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

Dobbies Garden Centres is seeking a Restaurant Customer Advisor to deliver exceptional customer experiences across their restaurants. The role involves providing customer service, driving sales, and maintaining store cleanliness. Ideal candidates will have a passion for hospitality and enjoy working in a fast-paced environment.

Benefits

Generous annual leave entitlement

50% off in Restaurants

Access to Wagestream for financial wellbeing support

Development opportunities via Dobbies Academy

Qualifications

• Experience in a customer-facing role and an interest in hospitality.
• Ability to thrive in a busy, fast-paced environment.
• Punctuality and good presentation.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions.
• Driving sales through customer interactions and promoting Dobbies Club membership.
• Maintaining cleanliness and upkeep of the store.

Skills

Customer service

Teamwork

Product knowledge

Proactivity

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries by demonstrating great product knowledge, including allergies and dietary requirements.
4. Maintaining cleanliness and upkeep of the store in collaboration with your team.
5. Working on the shopfloor and other areas as required, which may include stock work, cash handling, till operations, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.

Who We Are Looking For

1. A passion for delivering a great customer experience with a friendly attitude.
2. Experience in a customer-facing role and an interest in hospitality.
3. Ability to work well within a team, build relationships, and enjoy a positive work environment.
4. Punctuality, good presentation, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain new experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Ability to demonstrate our values—being one team, continuous improvement, positivity, and passion for gardens—at all times.

What We Offer

1. Generous annual leave entitlement with flexible holiday scheduling.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support through Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
5. Development opportunities via Dobbies Academy with eLearning and training programs.
6. A thriving, passionate, diverse culture committed to making it work for our customers.

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community engagement. Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers to enjoy refreshments and meals. We also host events and support a national charity, fostering community spirit. We are dedicated to being a great place to work, encouraging colleagues to be their best selves and celebrating success together.