Restaurant Assistant Manager - (Multi Venue)

Butlin's; Bognor Regis; On-site; GBP 26,000 - 38,000; Full time

Job summary

Butlin's is seeking an Assistant Manager to lead a resort restaurant or QSR environment on site. You will coach and develop the team, drive guest satisfaction, and ensure safe, efficient service aligned with brand standards.

You will support with stock controls, budgets and compliance while delivering a high-quality guest experience. In this role you will use guest insights and performance metrics to guide decisions, reinforce on-floor leadership, and model behaviours that engage the team and

Qualifications

• Experience managing a high-volume F&B venue.
• Proven team leadership and coaching ability.
• Strong budgeting and cost-control awareness.
• Solid knowledge of food safety and compliance.
• Excellent guest service and communication skills.

Responsibilities

• Lead the floor team to deliver fast, friendly, safe service.
• Support with rotas, labour and budgets to meet targets.
• Implement operational plans to drive venue performance.
• Maintain product quality and compliance to standards.
• Use insights to guide real-time decisions and guest experience.

Skills

Restaurant management

Team leadership

Budgeting

Food safety

Guest service

Communication

Rotas management

Fast-paced environment

Job description

Description

The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring a safe, efficient and high-quality food and beverage experience for guests. The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand standards.

You Will

• Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality.
• Implement operational and commercial plans provided by the Manager to support venue performance.
• Support stock controls, cellar routines, product care and compliance standards.
• Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance.
• Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment.

Key Responsibilities

• Guest satisfaction/NPS
• Revenue and spend per head
• Labour cost vs budget
• Food safety audit scores
• Speed of service
• Team engagement and retention
• Stock/waste control

Skills, Knowledge & Expertise

• Experience managing or supervising a restaurant or high-volume F&B venue
• Strong team leadership and people management skills
• Experience managing rotas, labour and budgets
• Strong understanding of food safety and compliance
• Excellent guest service skills
• Ability to work in a fast-paced environment
• Strong organisational and communication skills

Desirable

• Experience in holiday parks, resorts or high-volume venues
• Personal licence holder
• Food safety qualification (Level 3 or above)
• First aid training
• Experience managing multi-outlet operations

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!