Supervisor Plus

Butlin's; Lincoln; On-site; GBP 28,000 - 36,000; Full time

Job summary

Butlin's in Lincoln is seeking a proactive Supervisor Plus to lead guest-facing teams across accommodation and your chosen specialism. You’ll coach staff to deliver five-star hospitality, uphold safety standards, and drive guest satisfaction through effective coaching and audits.

You'll work across departments, flexibly across the week, and play a key role in improving guest experience while championing Butlin's values and brand standards.

Qualifications

• Leadership experience coaching and developing teams.
• Audits in accommodation and other departments.
• Strong guest service orientation and problem solving.

Responsibilities

• Lead from the front to keep the team focused and on the right tasks.
• Coach the team to hit targets including guest experience scores.
• Own CAFF audits in accommodation and related areas.
• Ensure guests find what they need when they need it.
• Monitor NPS and guest feedback, turning insights into action.
• Promote Butlin's Values and Leadership Behaviours daily.
• Connect manager plans to team delivery with clear communication.
• Build relationships across resort, other resorts and central teams.
• Support staff through onboarding, development and PDPs.
• Turn audits and observations into practical improvements.

Skills

Leadership

Coaching

Guest service

Audits

Sales promotions

Communication

Job description

Reporting to:

Manager

Core base:

Accommodation (Mondays and Fridays, our busiest changeover days)

Plus:

• Flexible time across departments the rest of the week, wherever the action needs you most

What You'll Be Doing

• Leading from the front — keeping your team focused, motivated, and in the right place at the right time
• Coaching the team to hit key targets, from add‑on sales to guest experience scores
• Owning CAFF audits in accommodation, and relevant audits in whichever department you're supporting
• Making sure guests always find what they need, when they need it
• Keeping an eye on NPS and guest feedback, and turning it into real action
• Championing the Butlin's Values and Leadership Behaviours every day
• Being the voice that connects Manager plans to team delivery — clearly, consistently, brilliantly
• Building strong relationships across your resort, other resorts, and central support teams
• Supporting your people through their whole journey with us — onboarding, development, PDPs, and more
• Turning every audit and observation into practical, visible improvement

Choose your specialism

• Supervisor Plus – Buffets Be the face of a warm, welcoming dining experience. You'll champion food safety, keep the bays looking abundant and appealing, work closely with the kitchen on quality and timing, and coach your team to deliver five-star hospitality on every shift.
• Supervisor Plus – Bars & Shops Bring the energy to our bars and retail spaces. You'll coach the team on sales and service, keep queues moving with sharp, dynamic deployment, nail stock control, and help every venue run exactly to brand standard — while having fun doing it.
• Supervisor Plus – Restaurants & QSRs Set the tone for a brilliant dining experience from the moment guests sit down. You'll drive upselling on starters, desserts, and drinks, coach confident, natural guest conversations, and make sure every checkback leaves guests feeling looked after.
• Supervisor Plus – Splash Take the lead in one of our most safety‑critical, high‑energy environments. You'll bring poolside expertise and a genuine passion for the water, keeping standards high and guests safe while your team delivers a brilliant splash experience.

About You

You're a natural leader who's just as comfortable coaching a team through a busy shift as you are chatting confidently with a guest. You lead by example, you notice the details others miss, and you know how to turn feedback — good or bad — into real improvement.

You'll bring:

• Leadership that gets results — you know how to coach, support, and get the best out of a team, with demonstrable experience in managing performance, coaching, delivering training, and setting the standard through your own behaviour
• A sharp eye for detail — confident supporting audits and observation‑based checks, and turning what you find into action
• Genuine guest‑facing experience — comfortable handling a wide range of guest queries, and confident stepping in when a complaint needs a calm, professional resolution
• A commercial mindset — a track record of driving sales through promotions, upselling, or new initiatives that support the wider team's objectives

Why this role?

• A brand‑new opportunity — help define what great looks like in this role
• Variety, every week — no two days the same, across accommodation and your chosen specialism
• Real influence — your coaching and decisions directly shape the guest experience
• Room to grow — develop your leadership skills across multiple departments and disciplines
• Flexibility and range — experience working across a multi‑skilled team, moving to where guest demand needs you most
• Brilliant communication — able to connect with people at every level, from your team to senior managers to guests
• Adaptability under pressure — comfortable juggling multiple priorities and quick to adjust when things change

If you're going for Splash, you'll also bring.

• An NPQL (National Pool Qualification for Lifeguards) or equivalent qualification
• Previous experience working in a swimming pool environment
• Strong knowledge of pool safety

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all‑action family holidays to adult‑only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!