Restaurant Assistant Manager - Lead Guest Experience

The Groucho Club; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30 days holiday

Wagestream

Pension scheme

Employee Assistance Programme

Job summary

The Groucho Club in London seeks an experienced Restaurant Assistant Manager to support the day-to-day operations at The Dining Room and Bernie's.

You will lead by example, deliver warm, attentive service, coach a high-performing team and collaborate with Kitchen, Events and Reception to ensure a seamless member experience.

If you thrive in fast-paced premium hospitality and want to contribute to Soho’s iconic venue, we'd love to hear from you.

Qualifications

• Previous supervisory or management experience within a restaurant, members' club, hotel or premium hospitality environment.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• Strong understanding of restaurant operations and front-of-house management.
• A confident and approachable leader who enjoys developing and motivating others.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Calm and professional under pressure with excellent problem-solving abilities.
• Commercial awareness and an understanding of how to balance service excellence with business performance.
• High attention to detail and a commitment to maintaining exceptional standards.
• A proactive, positive attitude and willingness to take ownership when needed.
• Flexibility, professionalism and enthusiasm to contribute to the continued success of The Groucho Club.

Responsibilities

• Supporting the Restaurant Manager in the daily operation of The Dining Room and Bernie's.
• Leading by example on the floor to deliver warm, attentive and personalised service.
• Supervising service periods and ensuring smooth, efficient operations across both venues.
• Building strong relationships with members and guests, creating a welcoming and engaging environment.
• Assisting with team scheduling, shift management and daily operational briefings.
• Coaching, mentoring and developing team members to deliver exceptional service standards.
• Supporting recruitment, onboarding and training of new team members.
• Monitoring service quality, cleanliness, presentation and restaurant readiness.
• Handling guest feedback and resolving issues professionally and confidently.
• Assisting with stock control, ordering, inventory management and till reconciliation.
• Supporting the achievement of sales, profitability and departmental performance targets.
• Working collaboratively with Kitchen, Events, Reception and other departments to deliver a seamless member experience.
• Ensuring compliance with health and safety, food safety, licensing and company policies.
• Supporting operational projects, process improvements and initiatives that enhance the guest experience

Skills

Supervisory experience

Hospitality excellence

Front-of-house management

Communication skills

Organisational skills

Problem-solving

Leadership

Job description

The Groucho Club in London seeks an experienced Restaurant Assistant Manager to support the day-to-day operations at The Dining Room and Bernie's.

You will lead by example, deliver warm, attentive service, coach a high-performing team and collaborate with Kitchen, Events and Reception to ensure a seamless member experience.

If you thrive in fast-paced premium hospitality and want to contribute to Soho’s iconic venue, we'd love to hear from you.