Restaurant and Bar Manager

Rowhill Grange (Alexander Hotel Collection); Dartford; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading hotel in Dartford is seeking a Restaurant and Bar Manager to lead a team in providing exemplary service at RG’s Restaurant and Elements Bar. The role involves managing staff, ensuring quality service, and collaborating on menu development. This is an exciting opportunity for a passionate individual with a background in food and beverage to elevate the dining experience and foster a dynamic team environment.

Benefits

4 weeks holiday rising to 5 weeks with service

Discounted hotel accommodation for staff

Discounted hair treatments at Utopia Spas

Discount on food & beverage

Refer a friend staff recruitment scheme

Qualifications

• Smart appearance required.
• Management/Supervisory experience within a top-quality food service hotel/restaurant.
• Ability to manage and motivate a team.

Responsibilities

• Lead the team in RG’s Restaurant and Elements Bar.
• Ensure outstanding service standards and manage service covers.
• Coaching staff to develop skills and meet service standards.

Skills

Excellent communication skills

Technical food and beverage knowledge

Team management

Guest service passion

Job description

RESTAURANT AND BAR MANAGER

The Benefits

£32,000 to £35,000 per annum + monthly service charge payment

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition, you will receive a range of company benefits including:

- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount on individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
- Additional benefits on your 1st, 3rd, and 5th anniversaries, including your birthday off paid, complimentary overnight stays, lunch/afternoon tea, and service-related holidays

Requirements

• Smart appearance
• Excellent communication skills with a passion for guest service
• Technical food and beverage knowledge to offer the required service and develop the team
• Management/Supervisory experience within a top-quality food service hotel/restaurant
• Ability to manage and motivate a team of waiters/esses and bar staff to ensure excellence
• Own transport due to semi-rural location

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels, a private group of distinguished hotels just outside London.

4-star, award-winning Utopia Spa, 38-bedroom hotel, alongside the Clockhouse banqueting suite and Pavilion conference venue within 15 acres of gardens. The hotel features two restaurants: RG’s Fine Dining Restaurant and Elements Brasserie and Bar.

Please visit our website for full facilities and sample menus.

The Restaurant and Bar Manager Role

As Restaurant & Bar Manager, you will lead the team in RG’s Restaurant (2 Rosette standard), two private dining rooms, the restaurant terrace in warmer months, and our Elements Bar. You will manage a full-time team to deliver outstanding service standards. We seek a passionate food, wine, and service enthusiast who can inspire and elevate standards further.

The restaurant serves residents, spa guests, and non-residents, catering to a diverse clientele with many regular patrons. RG’s Restaurant seats 100, servicing 30-75 covers for dinner, and 40-80 for afternoon tea, with peak days on weekends.

The bar, adjacent to our Elements Brasserie, caters to resident guests, spa guests, and local visitors.

Service covers breakfast, lunch, and dinner 7 days a week, requiring flexible shifts across 5 days, including weekends.

The team includes an Assistant Restaurant & Bar Manager, 2 F&B Supervisors, and a team of F&B Assistants, supported by additional F&B staff.

Main duties include:

• Preparing the restaurant and bar for service and briefing staff
• Greeting guests and ensuring a smooth transition from bar to dining
• Taking guest orders
• Effective staff rostering
• Coaching staff to develop skills and meet service standards
• Serving food and beverages, including alcohol and wines
• Conducting satisfaction checks and responding to feedback
• Maintaining Mystery Guest standards
• Resolving service issues
• Presenting bills, processing payments, and balancing tills
• Resetting the restaurant after shifts
• Maintaining cleanliness and tidiness
• Collaborating with the Executive Chef on menu development
• Managing stock levels through effective ordering and control systems
• Sourcing wines to complement menu and guest preferences
• Recruitment, induction, training, and coaching of staff