Casual Events Bar Manager - Personal License Holder

Freemans Event Partners; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading company in event management seeks an experienced Bar Manager to oversee operations across various prestigious venues in London, such as Twickenham Stadium and Wembley. This role demands leadership in managing bar operations, ensuring compliance with safety regulations, and delivering exceptional customer service. Ideal candidates will be Personal License holders with a proven track record in hospitality management and a passion for creating enjoyable customer experiences.

Qualifications

• Proven experience in bar management or hospitality operations.
• Knowledge of alcohol licensing laws and health and safety regulations.
• Ability to handle pressure and manage multiple tasks efficiently.

Responsibilities

• Oversee day-to-day bar operations and manage service quality.
• Train and supervise bar staff while addressing performance issues.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Customer Service

Organizational Skills

Education

Personal License

Experience in Bar Management

Job description

CASUAL EVENTS BAR MANAGER - various London venues

TWICKENHAM STADIUM/ WEMBLEY STADIUM/ WESTHAM- LONDON STADIUM and other exciting venues/ events!
Job Summary: We are looking for an experienced, dynamic Bar Manager to lead our bar operations, ensuring exceptional service, product quality, and customer satisfaction. As a Bar Manager, you will oversee a team of bar staff, maintain stock levels, and ensure compliance with health, safety, and licensing regulations. A Personal License is required for this role.

Key Responsibilities:

Operations Management:

• Oversee day-to-day bar operations, ensuring smooth and efficient service.
• Monitor and improve service quality, creating a pleasant customer experience.
• Manage bar setup, service, and closing procedures during events.

Staff Management:

• Train, supervise, and motivate bar staff to maintain high service standards.
• Ensure adequate staff coverage for all shifts and events.
• Address performance issues and maintain a positive team environment.

Drink Quality & Safety:

• Ensure all drinks meet high standards for quality, taste, and presentation.
• Enforce health and safety regulations and ensure proper drink handling and storage.
• Ensure compliance with alcohol licensing laws.

Customer Service:

• Ensure customer needs are met promptly and efficiently.
• Handle customer feedback, complaints, and special requests professionally.
• Foster an inviting atmosphere that promotes customer retention.

Inventory & Stock Maintenance:

• Maintain appropriate stock levels to prevent overstocking or shortages.
• Ensure timely ordering and replenishment of beverages and supplies.

Health & Safety Compliance:

• Adhere to alcohol licensing laws, including age verification and responsible alcohol service.
• Maintain cleanliness, food and drink preparation standards, and workplace safety.

Qualifications:

• Proven experience in bar management or hospitality operations.
• Strong leadership, organizational, and customer service skills.
• Knowledge of alcohol licensing laws and health and safety regulations.
• Ability to handle pressure and manage multiple tasks efficiently.
• Personal License Holder (Mandatory).

Work Environment:

• Fast-paced, customer-facing setting that requires weekend, holiday, and late-hour availability.
• Physical requirements include standing for extended periods, lifting supplies, and managing equipment.

This role is for a motivated leader who can bring energy and expertise to deliver an exceptional customer experience in a high-energy environment.