Responsive Repair Plumber

London Borough of Hillingdon; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible hours

36 hour week

Holiday entitlement

LGPS

Perkbox Benefits

Travel support

Job summary

London Borough of Hillingdon is seeking a Multi Trade Plumber to deliver high-quality maintenance and repair services across our housing stock. You will diagnose faults, carry out a wide range of plumbing repairs, and complete multi-trade works to achieve first-time fixes, ensuring homes are safe and comfortable for residents.

Working within the Repairs Team, you will liaise with residents, manage a varied workload, and use mobile technology to record work.

Qualifications

• Proven plumbing experience in repairs, maintenance or housing environments.
• Experience carrying out a range of plumbing repairs and associated multi-trade works.
• Strong fault-finding and problem-solving skills.
• Ability to diagnose issues and identify effective, practical solutions.
• Commitment to completing repairs right first time.
• Good communication and customer service skills.
• Ability to work independently and manage a varied workload.
• Experience using handheld technology, PDAs or mobile working systems.
• Strong understanding of health and safety requirements.
• Flexible and proactive approach to service delivery.

Responsibilities

• Diagnose plumbing faults and identify appropriate repair solutions.
• Carry out repairs and maintenance to a variety of plumbing systems and installations.
• Complete associated multi-trade works required to achieve a first-time fix.
• Install, repair and maintain items including hot water cylinders, immersion heaters, showers, pumps and controls.
• Carry out drainage and blockage clearance work where required.
• Ensure repairs are completed safely, efficiently and in accordance with relevant standards and procedures.
• Liaise directly with residents to explain works and arrange any follow-on repairs.
• Work closely with supervisors, colleagues and other trades to ensure effective service delivery.
• Maintain accurate records using mobile technology and other systems provided.
• Ensure vehicles, materials, tools and equipment are properly maintained and used safely.

Skills

Plumbing repairs

Fault finding

Customer service

Independence

Communication

Health and safety

Mobile tech use

Job description

About the role

Are you an experienced plumber with a broad range of trade skills and a commitment to delivering excellent customer service? Do you take pride in diagnosing problems, completing repairs right first time and making a real difference to residents every day?

At Hillingdon Council, we're committed to putting our residents first. We're looking for a Multi Trade Plumber to join our Repairs Team, delivering high-quality maintenance and repair services across our housing stock.

This is an excellent opportunity to join a skilled and supportive team where your expertise will help ensure residents live in safe, secure and well-maintained homes.

As a Multi Trade Plumber, you will carry out a wide range of plumbing repairs, maintenance and associated trade work within occupied and void properties across the borough.

You will be responsible for diagnosing faults, identifying the most effective repair solution and completing work to a high standard while ensuring excellent customer satisfaction. Working independently and as part of a wider repairs service, you will play a key role in helping us deliver responsive and efficient maintenance services.

You will:

• Diagnose plumbing faults and identify appropriate repair solutions.


• Carry out repairs and maintenance to a variety of plumbing systems and installations.


• Complete associated multi-trade works required to achieve a first-time fix.


• Install, repair and maintain items including hot water cylinders, immersion heaters, showers, pumps and controls.


• Carry out drainage and blockage clearance work where required.


• Ensure repairs are completed safely, efficiently and in accordance with relevant standards and procedures.


• Liaise directly with residents to explain works and arrange any follow-on repairs.


• Work closely with supervisors, colleagues and other trades to ensure effective service delivery.


• Maintain accurate records using mobile technology and other systems provided.


• Ensure vehicles, materials, tools and equipment are properly maintained and used safely.

About You

We're looking for a customer-focused individual who takes pride in delivering high-quality workmanship and outstanding service.

You will have:

• Proven experience working as a plumber within a repairs, maintenance or housing environment.


• Experience carrying out a range of plumbing repairs and associated multi-trade works.


• Strong fault-finding and problem-solving skills.


• The ability to diagnose issues and identify effective, practical solutions.


• A commitment to completing repairs right first time.


• Good communication and customer service skills.


• The ability to work independently and manage a varied workload.


• Experience using handheld technology, PDAs or mobile working systems.


• A strong understanding of health and safety requirements.


• A flexible and proactive approach to service delivery.

Why Join Hillingdon?

At Hillingdon, you'll be part of a service that directly impacts the lives of residents every day. We value skilled tradespeople who take pride in their work and share our commitment to delivering excellent services.

In return, we offer:

• A supportive and collaborative working environment.


• Ongoing training and development opportunities.


• Access to a wide range of employee benefits.


• Generous annual leave entitlement.


• Membership of the Local Government Pension Scheme.


• Opportunities to contribute to service improvements and best practice.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.


• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.


• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).


• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.


• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).


• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.


• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.


• Perkbox Benefits – Access a variety of offers and discounts through our Perkbox Benefits.


• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.


• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.


• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

• Enhanced DBS Check


• Qualifications Check


• 5 years of Referencing

Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.