Responsive Planner

Cardo Group; West of England; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company pension

On-site parking

Job summary

Cardo Group in Pembrokeshire is seeking a Responsive Planner to coordinate and schedule maintenance work across multiple teams. You will liaise with residents, contractors and internal managers to prioritise tasks, ensure timely completion and maintain high service quality using our in-house systems and live diaries.

The role requires strong communication, excellent organisational skills, and the ability to work independently or as part of a team.

Qualifications

• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and office equipment.
• Friendly, approachable, and professional demeanour.
• Strong attention to detail and problem-solving skills.
• Ability to work independently as well as part of a team.

Responsibilities

• Coordinate and schedule maintenance work across teams.
• Liaise with residents, contractors and internal managers to prioritise tasks.
• Allocate resources to ensure timely completion of repairs and maintenance.
• Create and adjust daily and weekly schedules based on live diaries.
• Produce regular reports on repair activity and performance for management review.
• Communicate updates on repair status and address concerns.

Skills

Communication skills

MS Office proficiency

Attention to detail

Teamwork

Problem-solving

Education

GCSE or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

We are currently looking for aResponsive Plannerto join our team inPembrokeshire.

Overall purpose of the role:

The Responsive Planner is responsible for coordinating and scheduling maintenance work across various teams. This role involves liaising with clients, technical managers to prioritise tasks, ensure timely completion, and maintain high-quality standard by means of telephone, email, and using our in-house systems to plan and organise.

Accountabilities/Responsibilities:

• Experience in organising jobs from start to finish.
• Receive, review, and prioritise incoming work orders and repair requests.
• Communicate effectively with residents, contractors, and internal teams to provide updates on repair status and address any concerns.
• Allocate appropriate resources, including contractors and internal teams, to ensure timely completion of repairs and maintenance tasks.
• Working Efficiently using travel time and productivity to help plan.
• Proactively identify and address potential issues or delays.
• Running reports on historic jobs and planning into diaries whilst ringing tenants.
• Prepare regular reports on repair activity, response times, and service quality for management review.
• Working from a live diary to make sure operatives have a supply of works for the trades they do.
• Understand what trades and order they are to be released to complete all works.
• Create and adjust daily and weekly schedules.
• Regularly evaluate existing processes for efficiency and effectiveness, identifying opportunities for streamlining operations and enhancing service quality.

Key Skills & Experience:

• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and office equipment.
• Friendly, approachable, and professional demeanour.
• Strong attention to detail and problem-solving skills.
• Ability to work independently as well as part of a team.

Job Types: Full-time, Permanent

Pay: Up to £32,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Ability to commute/relocate:

• Pembroke, Pembrokeshire: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location:

In person

Reference ID:

Responsive Works Planner