Communications Lead

Salt; Greater London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a strategic and empathetic communications leader to develop a new capability within their organisation. This role is pivotal in empowering 70,000 employees to navigate complex issues with clarity and credibility. You will design and implement an effective issues response function, lead communication strategies during crises, and engage diverse global employees as advocates. If you have a strong background in internal and corporate communications, along with exceptional storytelling ability, this role offers the chance to make a significant impact within a dynamic environment.

Qualifications

• Experience in internal communications across diverse employee bases.
• Strong track record in corporate communications within global organisations.

Responsibilities

• Design and implement a scalable issues response and employee advocacy function.
• Lead communication strategies during high-stakes issues and crises.

Skills

Internal Communications

Corporate Communications

Crisis Communication

Stakeholder Engagement

Storytelling

Strategic Leadership

Job description

We are seeking a strategic, empathetic, and highly experienced communications leader to develop and pilot a critical new capability within our organisation. This role is responsible for building and leading our function to proactively respond to high-profile and complex issues affecting our teams and their communities. You will empower our 70,000 employees to act as informed advocates and storytellers, ensuring we navigate sensitive challenges with care, clarity, and credibility.

Key Responsibilities:

• Design and implement a scalable issues response and employee advocacy function.
• Lead communication strategies during high-stakes issues and crises, ensuring consistent, transparent, and supportive messaging.
• Engage employees across diverse global markets to act as informed and empowered ambassadors of our organisation.
• Work cross-functionally to manage sensitive community-level and internal stakeholder concerns, including union and activist engagement.
• Partner with senior leadership to humanise our narrative and connect our mission with real-world impact through compelling storytelling.
• Provide strategic direction on organisational structures and capabilities required to sustain a long-term, impactful advocacy programme.

Key Skills & Experience:

• Proven experience in internal communications across large, complex, and culturally diverse employee bases.
• Strong track record in corporate communications, particularly within a highly visible global organisation.
• Expertise in crisis communication and issue management, including handling media and public scrutiny.
• Demonstrated success in engaging with complex stakeholders, including unions, advocacy groups, and public campaign organisations.
• Exceptional storytelling ability that builds empathy, engagement, and organisational relevance.
• Strategic leadership experience, including the design and development of new organisational capabilities and teams.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Marketing

• Industries

  Public Relations and Communications Services

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