Customer Service Advisor (Temporary) (Part-Time) (Weekends) - REQ06668 - 487001

North Lanarkshire Council; Motherwell; On-site; GBP 27,000 - 28,000; Part time

Benefits offered by this job

27 days annual leave

6 public holidays

LearnNL learning academy

Job summary

North Lanarkshire Council is seeking a part-time receptionist at Aquatec Leisure Centre in Motherwell to assist customers, manage bookings, handle cash, and respond to enquiries. Shifts run Saturdays and Sundays from 8.45am to 3.30pm.

This temporary position lasts until June 2027. Candidates should have customer service experience and good IT skills, with a reception or administration qualification desirable.

Qualifications

• Experience in a customer service role is essential.
• Excellent communication and customer care skills.
• Knowledge of Microsoft Office packages.
• Reception or administration qualification desirable.

Responsibilities

• Assist customers within the busy venue and ensure a positive visit.
• Handle cash and manage venue bookings.
• Respond to customer enquiries and promote membership/sales initiatives.

Skills

Customer service

Cash handling

Microsoft Office

Communication skills

Reception experience

Education

Reception or administration qualification

Tools

Microsoft Office

Job description

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only.

*Fusion Assets, NLP LLP, and Routes to Work

£26,991 to £28,283 (Pro Rata)

Based in Aquatec Leisure Centre, Motherwell your main task will be to assist our customers within the busy venue and ensure that they enjoy their visit. You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.

Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.

Work pattern - Saturday and Sunday 8.45am to 3.30pm

This position is temporary until June 2027.

Working here at North Lanarkshire Council

If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefitsavailable to you,find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***