Resourcing Assistant

NHS Professionals; Urmston; On-site; GBP 20,000 - 26,000; Full time

Job summary

NHS Professionals is seeking an administrative support role to assist the resourcing team in the smooth day-to-day operation and service delivery. The post holder will liaise across levels, maintain confidentiality per GDPR, and contribute to process improvements in a busy Trust environment.

Key duties include document scanning, data entry, mail handling, and supporting recruitment checks. The role requires strong organisational and communication skills and a customer-led approach.

Qualifications

• Experience with data entry and document scanning.
• Ability to support review of administrative processes and suggest improvements.
• Strong communication and customer service skills in a busy environment.

Responsibilities

• Scan in documents
• Data Entry and updating of spreadsheets
• Support review of administrative processes and procedures
• Assist with clearance of recruitment checks by contacting candidates for updates
• Process all forms of mail (faxes and emails) and route as needed
• Answering the phone may be required as part of the role

Skills

Data entry

Administrative support

Customer service

Communication

Tools

Microsoft Excel

Microsoft Word

Job description

JOB PURPOSE

To assist the resourcing team in ensuring the smooth day to day running of operation and service, and to promote the image and reputation of the Trust.

The post-holder will be expected to exercise initiative in a high profile and busy environment. The post-holder will need to demonstrate the ability to liaise effectively and confidently with people at all levels and recognise the importance of confidentiality and sensitive issues.

MAIN DUTIES AND RESPONSIBILITIES

• Scan in documents
• Data Entry and updating of spreadsheets.
• To support the review of existing administrative processes and procedures, contributing ideas for development with the team implementing changes as agreed.
• To support in the clearance of recruitment checks, contacting candidates to request updates.
• To process all forms of mail (including faxes and emails) opening, distributing and undertaking the necessary action as appropriate.
• Answering the phone may be required as part of the role

Customer Service/Communication

• To promote a customer led service and act as first point of contact for interdepartmental/departmental and external contacts.

Individual Responsibilities

• To maintain close liaison with all staff and have full understanding of the department’s activities, including regular attendance at monthly team meetings
• To develop personal knowledge of relevant administrative and organisational policies and procedures.
• To ensure confidentiality in respect of employees’ details, department and Trust business and comply with GDPR.
• To act within the parameters of Trust and departmental policies and procedures at all times
• To undertake any duties as directed and commensurate with the grade of this post. The duties listed are not definitive any may be added to/changed with consultation with the Apprenticeship Management team