Resource Planning Analyst

dnata Travel; Preston; On-site; GBP 30,000 - 45,000; Full time

Job summary

dnata Travel is seeking a Resource Planning Analyst to optimize contact center operations by managing staff schedules and analyzing data. The role requires proficiency in IT and previous experience in planning or scheduling, along with excellent communication skills. The position offers a modern office environment in Leyland and numerous employee benefits, including annual leave, pension scheme, and travel discounts.

Benefits

25 days annual leave, increasing to 28 days after 5 years

Company pension scheme

Life assurance and low-cost healthcare

Employee Assistance Programme

Ongoing development with in-house People Development Team

Travel discounts

Social events

Cycle to work scheme

Free tea and coffee

Subsidized on-site restaurant

Qualifications

• Proficient in IT with strong skills in Excel and MS Office.
• Previous experience in planning or scheduling roles is desirable.
• Ability to analyze data and make informed business decisions.

Responsibilities

• Utilize Workforce Management and Telephony Systems for accurate reporting.
• Manage absences and activities, analyze schedule efficiency.
• Conduct review meetings and produce ad-hoc reports.

Skills

IT proficiency

Excel

Communication

Negotiation

Data analysis

Time management

Job description

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag, and Travel Republic.

Opportunity: Resource Planning Analyst

Due to an internal transfer, we have an opening for a Resource Planning Analyst in the Resource Planning Team. This role is crucial for optimizing our contact centres by managing staff schedules across our brands and locations.

Hours: Monday - Friday, 9 am - 5 pm

Job Responsibilities

1. Utilize Workforce Management and Telephony Systems (Genesys) for accurate reporting and staff scheduling.
2. Manage absences and activities.
3. Analyze schedule efficiency and collaborate on offline activities and workloads to ensure optimal solutions.
4. Conduct review meetings to communicate scheduling plans to the Head of Planning and Planning Manager.
5. Participate in scheduling meetings with contact centre managers.
6. Maintain the Workforce Optimization (WFO) estate.
7. Manage the Resource Planning inbox.
8. Produce ad-hoc reports as needed.

Candidate Requirements

• Proficient in IT, with strong skills in Excel and other MS Office applications, as well as in-house systems.
• Previous experience in planning or scheduling roles, or a good understanding of Workforce Management systems, is desirable.
• Ability to analyze data and make informed business decisions.
• Attention to detail.
• Excellent communication and negotiation skills.
• Customer-focused attitude.
• Numerate with good time management skills.

Location & Benefits

Our modern office is located in Leyland, just 10 minutes from junctions 28 & 29 of the M6. We offer numerous benefits, including:

• 25 days annual leave, increasing to 28 days after 5 years, plus bank holidays.
• Additional annual leave purchase scheme.
• Company pension scheme.
• Life assurance and low-cost healthcare for you and your family.
• Employee Assistance Programme and Mental Health First Aiders.
• Ongoing development with our in-house People Development Team.
• Travel discounts through our dedicated Staff Travel Team.
• Social events, including industry and office socials.
• Cycle to work scheme, long service awards, and reward & recognition programs.
• Belong Employee Resource Groups supporting our DEI strategy.
• Volunteer days, dnata4good community support, and various employee perks such as free eye tests, Taste Card discounts, casual dress code, free tea and coffee, subsidized on-site restaurant, free Wi-Fi, and parking.