Resource Planner FTC (Mobile Services)

Health Partners Group; United Kingdom; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Pension up to 6%

Life assurance

25 days holiday + bank holidays

Birthday day off

Discounted gym membership

Health cashback plan

Job summary

Health Partners is seeking a proactive Resource Planner on a 12-month fixed term contract to support onboarding of clients from a recent acquisition. You will join a collaborative team to plan efficient service delivery, allocate resources and coordinate schedules on a national scale.

You will liaise with client coordinators, assist customers by phone and email, prepare schedules, and help with invoicing and escalation of issues. GDPR compliance remains a priority.

Qualifications

• Strong organisational skills and attention to detail.
• Clear written and verbal communication.
• Ability to work collaboratively in a team.
• Proficiency with IT: Outlook, Word and Excel; Office 365 familiarity.

Responsibilities

• Plan and coordinate service delivery on a national scale.
• Allocate resources (people and equipment) using scheduling tools.
• Support customers via phone and email; coordinate site visits and schedules.
• Liaise with coordinators to ensure on-time scheduling and escalate issues.
• Compile attendance and activity reports to meet client requirements.
• Assist with raising monthly invoice requisitions; maintain accuracy.

Skills

Organisational skills

Attention to detail

Communication skills

Team player

Customer service

IT proficiency

Tools

Outlook

Word

Excel

Office 365

Job description

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

JOB7301

Role Outline

Are you ready to make a real impact and play a key role in shaping the future of our business? We're on the hunt for an organised and proactive Resource Planner to join our dynamic team! This role is being offered on a 12-month fixed term contract basis to support the seamless onboarding and integration of clients from a recent acquisition. If you thrive in a fast-paced environment, love working collaboratively, and are passionate about delivering exceptional customer service, we want to hear from you!

What's In It for You?

We value the people who work with us and our rewards package is reviewed regularly to reflect this. It currently includes:

• Competitive salary, dependent on qualifications and experience.
• Contributory pension scheme (up to 6%).
• Life assurance.
• 25 days of annual leave plus bank holidays, increasing with length of service.
• A day off for your birthday (non-contractual).
• Discounted gym membership.

What You'll Be Doing:

• Work within a collaborative team to identify and plan efficient service delivery on a national scale, ensuring our clients receive the best possible experience.
• Allocate resources (both people and equipment) using our team scheduling portal.
• Support customers via phone and email, coordinating site visits and preparing schedules to meet their needs.
• Liaise with customer coordinators, ensuring schedules are completed on time and escalating any issues as needed.
• Compile attendance and activity reports to meet client requirements.
• Assist with raising monthly invoice requisitions, ensuring accuracy and timeliness.
• Manage escalated cases from our national screening staff, liaising with case management and clinical teams to resolve issues.
• Update records and take appropriate actions in line with escalation outcomes.
• Act in line with our company's values and uphold the highest standards of professionalism, ethics, and confidentiality.
• Ensure sensitive personal information is handled in compliance with legal and regulatory requirements, including GDPR.

What We Are Looking For:

• Strong organisational skills with the ability to effectively prioritise tasks.
• Exceptional attention to detail.
• A team player with excellent communication skills (written and verbal).
• Proficiency in IT, including databases, Outlook, Word, and basic Excel.
• A proactive and initiative-driven approach to work.
• A passion for delivering exceptional customer service.

If you also have the below, that would even better!

• Familiarity with Office 365.
• Understanding of GDPR and medical confidentiality.

Company Benefits

We value the people who work with us and our rewards package is reviewed regularly to reflect this. Our current benefits package is:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.

If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.