Resource Planner

Midland Heart; Park Central; On-site; GBP 26,000 - 35,000; Full time

Job summary

Midland Heart is seeking a proactive Resource Planner to coordinate repairs and maintenance scheduling, ensuring tenants receive timely, high-quality service.

You will raise and schedule appointments, manage diaries, liaise with tenants and operatives, and monitor progress to meet KPIs. A fast-paced, customer-focused environment requires strong prioritisation and IT scheduling skills.

Qualifications

• Experience working in a scheduling, planning, or coordination role.
• Experience using IT systems for job allocation, scheduling, or workforce management.
• Experience working in a customer-focused environment (e.g. contact centre, housing, or repairs service).
• Experience managing multiple priorities and working to deadlines in a fast-paced environment.

Responsibilities

• Raising and scheduling repair appointments for operatives and contractors, ensuring the right skills and coverage are assigned.
• Managing diaries proactively to maximise productivity and ensure appointments are delivered within agreed timescales.
• Liaising with tenants, operatives, and supervisors to resolve issues and coordinate follow-on repairs.
• Monitoring work in progress (WIP) and ensuring repairs are completed within KPIs and SLAs.
• Handling inbound and outbound calls to resolve queries and maintain service delivery.
• Producing reports and analysing scheduling data to improve efficiency and minimise travel time.
• Supporting the wider repairs team with administrative tasks to deliver a responsive, tenant-focused service.

Skills

Scheduling

Customer service

Coordination

Prioritization

Job description

Do you have experience coordinating schedules and delivering excellent customer service in a fast-paced environment?

Looking to play a key role in ensuring repairs services run efficiently? If so, join us as a Resource Planner where you'll help ensure repairs are completed ‘Right First Time' for our tenants.

As a Resource Planner, you'll be responsible for:

Ensuring the effective planning and scheduling of repairs and maintenance activity by:

• Raising and scheduling repair appointments for operatives and contractors, ensuring the right skills and coverage are assigned
• Managing diaries proactively to maximise productivity and ensure appointments are delivered within agreed timescales
• Liaising with tenants, operatives, and supervisors to resolve issues and coordinate follow-on repairs
• Monitoring work in progress (WIP) and ensuring repairs are completed within KPIs and SLAs
• Handling inbound and outbound calls to resolve queries and maintain service delivery
• Producing reports and analysing scheduling data to improve efficiency and minimise travel time
• Supporting the wider repairs team with administrative tasks to deliver a responsive, tenant-focused service

You’ll join a busy and collaborative Repairs & Maintenance team, where you’ll play a key role in ensuring operatives are effectively deployed and tenants receive a high-quality, timely repairs service.

Our ideal candidate? We’re seeking a highly organised and customer-focused individual with:

• Experience working in a scheduling, planning, or coordination role
• Experience using IT systems for job allocation, scheduling, or workforce management
• Experience working in a customer-focused environment (e.g. contact centre, housing, or repairs service)
• Experience managing multiple priorities and working to deadlines in a fast-paced environment

This is an office-based role located at our Birmingham (Bath Row) office. You will be expected to work from the office five days per week, with no regular home working arrangement.

Who is Midland Heart? We’re one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you’ll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Please be advised however, that we may close earlier than this date, dependent on the volume of applications that we receive.

Applications close at midnight on Wednesday 18th October 2026.

Assessments are scheduled to take place on Tuesday 1st December 2026.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role