Resource Planner

VIVID; Basingstoke; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

26 days holiday (plus bank holidays)

Bonus scheme

Pension 6% with employer match 7-10%

Life assurance 3x annual salary

Private medical insurance

Medicash health plan

Enhanced parental leave

Counselling and financial information

Electric car scheme

In-house & e-learning courses

Job summary

VIVID is seeking a Resource Planner in Basingstoke to schedule repairs and maintenance, ensuring efficient use of resources. The role is full-time (37 hours) with four days in the office each week, contributing to a busy planning team.

You will manage appointments, liaise with customers, and support trades staff using our bespoke systems, while upholding corporate standards and values.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritise.
• Experience coordinating field or trades staff is a plus.

Responsibilities

• Schedule appointments for repairs and maintenance.
• Ensure appointments are attended and completed within set timescales.
• Reschedule jobs as needed and keep customers informed.
• Provide information to managers to monitor compliance with standards.
• Monitor diaries to fully utilise resources and liaise with other planning teams.
• Support trades staff with handheld devices and troubleshooting.
• Maintain calm, professional communication with customers.

Skills

Communication skills

Multitasking

Organisational skills

Customer service

Job description

We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

We're currently looking for a Resource Planner to join our team in Basingstoke! This is a full-time position working 37 hours per week. Due to the nature of this role, you'll be in the office 4 days a week working alongside the rest of the planning team.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here's The Facts About The Role

As Resource Planner, you'll be a helpful point of contact for our customers, contractors and trades staff (mostly by phone). You'll ensure the most effective and efficient scheduling of appointments for repairs & maintenance, using an appointment scheduling system and mobile working solutions in accordance with corporate standards and VIVID procedures. Making sure the appointments are attended and completed within set timescales and reschedule jobs when needed, ensuring the customers are kept in touch with.

You'll provide a range of information to enable managers to monitor compliance with corporate and legislative standards, ensuring that the services comply with appropriate legislation, professional standards and VIVID's values, standards, policies and priorities.

The Resource Planner will monitor diaries to ensure that resources are fully utilised. And liaisewith the other planning teams to use trades staff from other areas when needed to fulfil the jobs. You'll be confident in the use of computer programmes and be able to learn new systems quickly. This'll help you to raise, close and amend jobs on the bespoke system. As well as assisting trades staff with troubleshooting problems they may experience with their hand- held devices.

This is a fast-paced busy role, so you'll need to be able to multi-task and prioritise workload whilst always remaining calm and professional, especially when liaising with customers. You'll have strong communication skills with a polite yet assertive telephone manner and have confidence to deal with challenging customers!

Interviews are due to take place at our Basingstoke office on 14 and 16 September (subject to change).