Resort General Manager

Butlin's Conferences & Events; Bognor Regis; On-site; GBP 40,000 - 60,000; Full time

Job summary

Butlin's Conferences & Events is seeking a passionate Resort General Manager for their Bognor Regis team. This role involves overseeing large-scale operations, leading diverse teams, and ensuring exceptional guest experiences. Ideal candidates will have substantial operational experience, strong leadership skills, and a focus on continuous improvement.

Qualifications

• Substantial experience in a similar operational role.
• Strong leadership experience with the ability to influence teams.
• Experience in strategic planning, budgets, payroll, and NPS.

Responsibilities

• Manage operations across various resort departments.
• Implement sales initiatives and drive EBITDA targets.
• Ensure high operational standards and guest satisfaction.

Skills

Leadership

Strategic Planning

Operational Management

Sales Initiatives

Job description

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Resourcing Partner @ Butlin's | Senior Manager Talent Acquisition

About the Role

We are looking for a passionate General Manager to join our Bognor Regis Team. This is a fantastic opportunity for someone with the experience and drive to successfully run a large scale, guest focused operation.

Reporting to the Resort Director, you will work with Senior Leaders from across the resort to promote the highest operational standards which exceed guest expectations and drive great NPS scores and rebooks.

You will have direct responsibility for Senior Leaders and their teams across our Retail Bars, Retail Shops, Quick Services Restaurants, Restaurants, Buffets and Sports & Activities including our new £15m Play Xperience Activity Centre. With this, you will be a role model for our culture, ensuring that team across the resort live our values and are engaged with our business objectives through effective objective setting, coaching, 121s and PDPs.

Working with your team, you will have a continuous focus on our objectives, implement sales initiatives, driving sales, creating robust action plans on how we continue to work towards our EBITDA targets, improve NPS, reduce problem scores, improve retention and reduce labour turn over and how we remain effective in our payroll budgets.

As a Senior Leader on resort, you should always have an eye for continuous improvement, ensuring that we are always doing whatever we can to improve our operation and the experience we can offer to our guests.

About You

We are looking for an individual with substantial experience in a similar level operational role. This would be a perfect opportunity for an existing General Manager looking for a new challenge, or for a Senior Manager / Area Manager with broad experience in the hospitality or leisure industry who is looking for their next step.

Our resorts are large operations and we have around 1200 team and around 5000 guests at any one time, so experience in large scale operations are essential.

You should have strong leadership experience with the ability to influence your direct leadership team, and their wider teams, to make sure that we are all working in the same way and to the same objectives, always with our guests at the forefront of our decisions.

You should have solid experience in strategic planning, budgets, payroll and NPS as these are regular focus points for our leadership teams on resort. You will also have strong experience in compliance and process management.

This role will be incredibly broad and varied, so you should enjoy getting stuck in, being hands on and seeking support from specialists within your team to build your knowledge and support decision making where necessary.

As with all roles at Butlin’s, whilst your experience is of interest to us, your mindset, approach and desire to make a difference to our team and guests is of equal interest.

Interested?

If this sounds like the perfect role for you, we would love to hear from you. To apply, please submit your CV along with a few words about why you would like to work for Butlin’s, what about this role excites you and what you think makes you the perfect fit.

Should you require any adjustments for this recruitment process, or have any questions, please email us at [e-mail].

About Butlin's

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, General Business, and Customer Service

• Industries

  Events Services, Hospitality, and Travel Arrangements

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