General Manager

Heartwood Inns; Egham; On-site; GBP 35,000 - 55,000; Full time

Job summary

Heartwood Inns is seeking an experienced General Manager to join their dynamic team. The role involves leading operations in a vibrant environment, ensuring guest satisfaction, and managing large teams. With competitive salary, bonuses, and extensive benefits, this position offers significant opportunities for career development within a growing company committed to excellence.

Benefits

Private Healthcare with Bupa

28 days of holiday

Enhanced Maternity & Paternity packages

Stepping Stones training and development platform

Coaching and Mentorship programs

Refer a Friend Bonus up to £1500

50% off food at any Heartwood Inn

Cycle to Work Scheme

Qualifications

• Experience managing busy operations and large teams.
• Proven track record in business growth and staff retention.
• High standards across all business areas.

Responsibilities

• Lead and manage operations at Heartwood Collection.
• Ensure high standards in guest satisfaction and team performance.
• Drive business growth and manage budgets effectively.

Skills

Leadership

Interpersonal Skills

Team Motivation

Commercial Acumen

Job description

We have an exciting opportunity for an experienced General Manager to join our dynamic team at Heartwood Collection.

Heartwood Collection is an award-winning group of cosy pubs and atmospheric brasseries committed to serving great, fresh, seasonal food within local communities. Our brands, including Brasserie Blanc, inspired by Raymond Blanc, and Heartwood Inns (formerly White Brasserie Company), are renowned for creating a welcoming, home-from-home atmosphere.

Our strength lies in our enduring community of like-minded, warm, and genuine individuals. We strive to create unforgettable moments rooted in our commitment to seasonality, the curiosity of our team, and guest satisfaction.

What We Offer

• Competitive salary plus quarterly bonus
• Private Healthcare with Bupa
• Employee Assistance Program with Hospitality Action
• 28 days of holiday, with an option to buy an extra 5 days
• Enhanced Maternity & Paternity packages
• Stepping Stones training and development platform to support career progression
• Coaching and Mentorship programs
• Refer a Friend Bonus up to £1500
• Access to EarlyPay, allowing you to access earned wages before payday
• 50% off food at any Heartwood Inn or Brasserie Blanc
• 20% off food with friends and family discount
• 10% off company gift cards
• A birthday gift
• Long Service Recognition Awards
• The Pantry discounts through Reward Gateway
• Cycle to Work Scheme

The Ideal Candidate

• Possesses a vibrant personality with a strong presence
• Excellent leadership and interpersonal skills
• Team-oriented with a passion for motivation and empowerment
• Experience managing busy operations and large teams
• High standards across all business areas
• Commercially and financially astute
• Proven track record in business growth, budgeting, and staff retention

Our Investment in Your Development

With over 40 locations, including Brasserie Blanc restaurants and boutique inn bedrooms, we aim to grow to 61 sites by 2027, potentially adding up to 500 bedrooms. This growth presents exciting opportunities for career development through our "Stepping Stones" training program.

Achievements

• Sunday Times Best Places to Work 2024
• Double winner at the Publican Awards 2024
• R200 - SRA 3-star rating
• And many more awards!