Resolution Technician

Anglian Water Services; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company dedicated to protecting the environment as a Complex Investigation Technician. In this impactful role, you will investigate pollution and flooding issues, ensuring effective resolutions and contributing to sustainable practices. Your work will directly influence environmental protection efforts, making a meaningful difference for future generations. Enjoy a supportive workplace that values flexibility and commitment to sustainability, with a comprehensive benefits package and a culture that celebrates diversity. If you're passionate about making a positive impact, this is the perfect opportunity for you.

Benefits

25 Days Annual Leave + Bank Holidays

Double Matched Salary Sacrifice Pension Scheme

Private Healthcare

Excellent Family Leave Package

Business Use of Company Van

Qualifications

• Ability to adapt and challenge existing processes.
• Strong communication skills to assist customers effectively.

Responsibilities

• Investigate and manage complex pollution and flooding issues.
• Support delivery teams with root cause analysis and recommendations.

Skills

Adaptability

Communication Skills

Data Analysis

Risk Assessment

Knowledge of Sewer Systems

Passion for Environmental Protection

ICT Literacy

Problem Solving

Education

Full UK Driving License

Tools

Data Systems

Job description

Circa £30,534 dependent on skills and experience (+ standby and overtime) & Business use of Company Van

Location: Bedford, Cambridge, Milton Keynes, Northampton

Type: Full-time, permanent, 37 hours per week

Benefits:

• 25 Days Annual Leave + Bank Holidays

• Double Matched Salary Sacrifice Pension Scheme (up to 18% total)

• Private Healthcare

• An excellent Family Leave package – to help you support your family including fantastic maternity, paternity, and shared parental leave policies.

• Business use of company van

Embrace the Green Future with Anglian Water

Join us at Anglian Water and dive into a career that makes a real difference. As a Complex Investigation Technician, you will be at the forefront of our mission to protect and restore our natural environment. This role is not just about doing a job; it has a real purpose; it’s about contributing to a sustainable future. Our natural environment is at the forefront of climate change, and it’s important that we protect it for our region to flourish and for us to leave a legacy for future generations to enjoy.

Your Role

Your work will have a direct impact on the environment we serve, guiding our efforts to prevent any potential impacts to our precious natural environment and preventing future risks. In this vital position, you will support our reactive delivery teams in the investigation and management of complex pollution, flooding, or customer issues, identifying root cause issues, managing resolutions, and carrying out lessons learned to ensure that issues do not re-occur.

You will investigate and support resolution, delivering business process improvements and recommendations for more efficient ways of working. Ensuring effective and efficient analysis and support successful implementation of process improvement strategies to support customers, flooding, and pollution strategies.

Some of your everyday activities could include:

• Actively support pollution, flooding, and customer issues, investigate and provide root cause analysis to identify complex issues and ensure mitigation is in place to minimize repeat failure.

• Support Customer Leads with communications to assist our customers around complex issues.

• Act as point of contact for complex issues, providing relevant updates and information as needed.

• Investigate and model data and process issues to identify root causes, highlight useful information, and suggest conclusions to support business decision making.

• Analyze large data sets and make recommendations for new business initiatives to pursue.

• Summarize and present approach and findings for data analyzed.

Your Skills and Experience

• Ability to adapt, challenge, and change.

• Working knowledge of sewer systems is desirable.

• Full UK driving license is essential as you will be visiting various locations across our region.

• A passion for wanting to protect the environment and the desire to learn about our industry.

• Experience in the development of data systems, records, and reporting.

• ICT literate in various programs and adaptable to new systems.

• Ability to assess risks and make significant operational decisions with incomplete information.

• Excellent communication skills.

Why join Anglian Water?

At Anglian Water, we believe in caring for both our environment and our people. Our culture is built on flexibility, support, and a commitment to sustainability. We offer a competitive pension scheme where we double-match your contributions up to 6%, ensuring a secure future. Our comprehensive benefits package includes private healthcare, life assurance, personal accident cover, and a bonus scheme.

Join Us in Making a Difference

At Anglian Water, we welcome everyone. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We value merit, passion for the environment, and a dedication to making positive impacts.

Join us not just for a job, but for a fulfilling career where your contributions matter. Be a part of a compassionate workplace that values every drop of potential.

Closing date: 01/05

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