Service Desk Network Technician - University Placement

TN United Kingdom; London; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established industry player is seeking a Service Desk Network Technician for a university placement in London. This role is perfect for students looking to gain hands-on experience while completing their degree. You will be responsible for providing exceptional client support, managing customer inquiries, and troubleshooting network issues. Join a dynamic team where you can enhance your skills in a professional environment, all while maintaining high customer service standards. This opportunity will allow you to develop your networking knowledge and gain valuable insights into the IT industry.

Qualifications

• Currently pursuing a Networking/IT degree and eager to learn.
• Excellent verbal and written communication skills.

Responsibilities

• Provide client support and handle customer inquiries.
• Monitor networks and troubleshoot circuit faults.

Skills

Networking

Customer Service

Communication Skills

Problem Solving

Teamwork

Education

Currently in second year of Networking/IT degree

Tools

Ticketing System

Monitoring Tools

Job description

Service Desk Network Technician - University Placement, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f1ebf0d8efd1

Job Views: 2

Posted: 07.05.2025

Expiry Date: 21.06.2025

Job Description

Hours: Monday to Friday. Shift pattern: 2 weeks 8:00am - 4:30pm, then 2 weeks 11am - 7:30pm.

This role is suitable for university students seeking to complete an industrial placement year as part of their undergraduate degree.

Overall purpose of the job:

• Day-to-day running of the Service Desk, providing client support with a focus on high customer service standards.

Key responsibilities:

• Handle customer enquiries and support issues using our ticketing system.
• Monitor networks proactively for alarms and traps using monitoring tools.
• Troubleshoot circuit faults and coordinate with carriers for resolution.
• Drive fault resolution to meet SLA requirements.
• Follow SLA guidelines to manage issues effectively.
• Escalate faults/outages per company procedures.
• Take immediate corrective actions to restore services.
• Maintain professional relationships with customers, suppliers, and colleagues.
• Create incident reports and notifications for customers.

Knowledge and experience required:

• Currently in the second year of a Networking/IT degree, seeking to complete a year in industry as part of a 4-year sandwich course.
• Passionate about networking, eager to learn and progress.
• Excellent communication skills, both verbal and written, with a professional phone manner.
• Flexible, able to work effectively under pressure.
• Team player with initiative, responsible, and willing to take ownership.
• Positive and professional attitude.

Desirable knowledge and experience:

• Experience with a Managed Service Provider is a plus.