Residential Service Lead - 24/7 Support Team

Real Life Options Group; Tees Valley; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Training & development

Employer pension scheme

Health Cash Plan

Life Cover

Employee Assistance Programme

Reward Gateway discounts

Financial Wellbeing Scheme

Refer-a-Friend bonus

Staff recognition programs

Job summary

Real Life Options Group in Stockton (Bishopton Road) is seeking a Service Lead to manage a 24-hour residential service on a full-time basis. The role involves leading a team to deliver safe, person-centred support, coordinating staff rotas, and ensuring compliance with policies and CQC standards.

You will oversee assessments, care planning and involvement with families and external agencies. The position requires daytime, evening, weekend and sleep-in duties, with on-going recruitment and staff

Qualifications

• Experience with vulnerable people and/or learning disabilities.
• Strong understanding of Person-centred Care.
• Ability to lead a staff team.
• Knowledge of needs relating to learning disabilities, mental health, autism or complex care.
• Skills in supervision, administration and person-centred planning.

Responsibilities

• Lead the day-to-day running of a 24-hour residential service.
• Ensure appropriate levels of support are delivered and staff rotas are effectively organised.
• Act as a role model, ensuring services align with organisational values, CQC standards and best practice.
• Support assessment of individuals and development of Person-Centred Plans.
• Ensure care is delivered in a way that promotes dignity, independence and quality of life.
• Oversee medication procedures and ensure safe practice.
• Liaise with families, professionals and external agencies.
• Support individuals with daily living, personal care, household tasks and social activities where required.
• Lead staff recruitment, induction, supervision and ongoing development.
• Promote effective communication through team meetings and staff engagement.
• Monitor attendance, performance and training needs within the team.
• Contribute to budget management and ensure accurate record-keeping.
• Ensure health & safety policies are followed to maintain a safe environment.

Skills

Vulnerable people experience

Person-centred care

Staff leadership

Learning disabilities knowledge

Supervision & admin

Education

QCF Level 3

Job description

Real Life Options Group in Stockton (Bishopton Road) is seeking a Service Lead to manage a 24-hour residential service on a full-time basis. The role involves leading a team to deliver safe, person-centred support, coordinating staff rotas, and ensuring compliance with policies and CQC standards.

You will oversee assessments, care planning and involvement with families and external agencies. The position requires daytime, evening, weekend and sleep-in duties, with on-going recruitment and staff