Residential Sales Office Manager

Harte Recruitment - Property & Conveyancing Recruitment Specialists; North East; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Job summary

Harte Recruitment - Property & Conveyancing Recruitment Specialists in the North East region is seeking a Residential Sales Office Manager to lead a busy branch. You will oversee day-to-day operations, motivate negotiators and valuers, and drive listings and profitability while maintaining high customer service standards.

The role requires senior estate agency leadership experience, strong operational skills, and a hands-on management style.

Qualifications

• Previous Branch Manager, Office Manager or Senior Estate Agency leadership experience (essential)
• Strong operational and organisational capability
• Experience managing a busy Residential Sales office
• Commercially aware with an understanding of branch profitability and performance
• Professional, reliable and mature approach
• Full UK driving licence and own vehicle (preferred)

Responsibilities

• Managing the day-to-day running of a busy Residential Sales office
• Leading and motivating negotiators, valuers and support staff
• Driving instructions, listings and branch profitability
• Monitoring pipeline activity, branch performance and operational standards
• Supporting negotiators with prospecting, sales generation and progression oversight
• Maintaining a highly organised and professional office culture
• Working closely with senior leadership to achieve branch targets
• Ensuring company processes and standards are consistently followed
• Providing visible, hands‑on leadership within the branch
• Supporting a collaborative and accountable team environment

Skills

People management

Leadership

Communication

Hands-on leadership

Job description

If you're looking to take over a well-established, profitable branch where you can focus on leading people, driving performance and building on an already excellent reputation rather than fixing problems, this could be exactly what you've been waiting for.

The Package:

• Guaranteed income of £42k per annum (in the first year). However, uncapped and to be reviewed in the second year to achieve the same, if not more.
• Profit share structure linked to office profitability to be discussed and agreed
• 25 days holiday + bank holidays
• Potential parking support / additional flexibility for the right individual
• Long-term career stability within a highly respected independent business
• Monday to Friday 08:45 – 17:00
• Saturday mornings on a rotational basis
• Flexibility expected in line with branch requirements

This is a rare opportunity to take over an established, profitable and high-performing Residential Sales branch with strong instruction levels, an experienced team and an excellent reputation across the Durham market.

The business is known for its professional yet supportive culture and is seeking an experienced Residential Sales Office Manager. You'll lead from the front, overseeing branch performance, team development and day-to-day operations while driving profitability and delivering an exceptional customer experience.

The Person:

• Previous Branch Manager, Office Manager or Senior Estate Agency leadership experience (essential)
• Strong operational and organisational capability
• Experience managing a busy Residential Sales office
• Commercially aware with an understanding of branch profitability and performance
• Professional, reliable and mature approach
• Strong people-management and communication skills, managing established and experienced teams
• Hands‑on leadership style with strong accountability standards
• Able to work within established business processes and culture
• Motivated, driven and proud of delivering high standards
• Full UK driving licence and own vehicle (preferred)

The Residential Sales Office Manager Role:

• Managing the day-to-day running of a busy Residential Sales office
• Leading and motivating negotiators, valuers and support staff
• Driving instructions, listings and branch profitability
• Monitoring pipeline activity, branch performance and operational standards
• Supporting negotiators with prospecting, sales generation and progression oversight
• Maintaining a highly organised and professional office culture
• Working closely with senior leadership to achieve branch targets
• Ensuring company processes and standards are consistently followed
• Providing visible, hands‑on leadership within the branch
• Supporting a collaborative and accountable team environment