Residential Property Administrator and Data Processor

Servus; Uddingston; On-site; GBP 23,000 - 31,000; Full time

Job summary

Servus is seeking a Residential Property Administrator and Data Processor to handle billing queries from energy users, explain charges, consumption, tariffs, meter readings and balances. You will investigate discrepancies and escalate complex issues while keeping customers informed.

The role requires good Excel skills, data management on a computer network, teamwork, numeracy, planning and strong communication. Training on bespoke systems will be provided.

Qualifications

• Good level of numeracy and ability to use Excel for data analysis.
• Familiar with data management on a computer network.
• Able to work well in a team and support colleagues.
• Excellent planning and time management skills.
• Strong written and verbal communication, telephone etiquette.

Responsibilities

• Handle billing queries from energy users and explain charges, tariffs, meter readings and balances.
• Investigate billing discrepancies and escalate complex issues to the appropriate team.
• Keep customers informed throughout the resolution process.
• Support data entry and basic data management tasks as required.

Skills

Excel

Data management

Teamwork

Numeracy

Planning and time management

Communication skills

Database programs

Job description

Residential Property Administrator and Data Processor

You will be responsible for handling billing queries from energy users, providing clear and accurate explanations of charges, consumption, tariffs, meter readings and account balances. You will investigate billing discrepancies, resolve queries where possible, and escalate more complex issues to the appropriate team while keeping customers informed throughout the process.

There are opportunities for promotion all year round.

• Good level of competence on excel spreadsheets.
• Be familiar with data management on a computer network.
• Keen to work as a team.
• Excellent numeracy skills.
• Good planning and time management skills.
• Good communication skills (able to construct competent emails and a good telephone manner)
• Ability to work with database programs (we use bespoke systems that you would be trained on)