Residential Night Concierge

Search Consultancy; London; On-site; GBP 30,000; Full time

Job summary

A prestigious Residential property in Central London is seeking a Residential Night Concierge to provide exceptional service at the Concierge Desk and Lobby. The ideal candidate will have at least one year of customer service experience, strong communication skills, and a proactive approach to managing the concierge team. This full-time permanent position offers a salary of £30,000 per year with a 12-hour shift rota.

Qualifications

• Minimum 1 year in a customer-facing role, ideally in hospitality or residential settings.
• Highly presentable, organised, and proactive.
• Confident using Microsoft Office and Outlook.

Responsibilities

• Provide a warm, professional welcome to all residents and visitors.
• Manage the concierge desk, lobby area, and associated facilities.
• Complete daily logs and handle resident requests.

Skills

Customer Service

Communication

Leadership

Attention to Detail

Problem Solving

Fluency in English

Tools

Microsoft Office

Outlook

Job description

Residential Night Concierge - Central London - £30,000 per year

Contract type: Full time permanent
Rota: 12 hour shifts, Pitman Rota

A prestigious Residential property, located in Central London, are looking for a Residential Night Concierge to work on the Concierge Desk and Lobby, ensuring that immaculate service is provided. This will suit someone with experience working within a customer service setting, who can deliver a professional and engaging service, alongside leadership skills to manage individuals within the Concierge team. Your role will be to provide first class service to residents and visitors, logging and carrying out frequent checks within the Concierge Desk and Lobby area and ensuring relations with the management and the rest of the building team are maintained.

Key Responsibilities:
- Provide a warm, professional welcome to all residents and visitors
- Deliver outstanding, personalised customer service
- Manage the concierge desk, lobby area, and associated facilities
- Liaise with residents, service providers, and internal teams
- Maintain high standards of cleanliness, safety, and presentation
- Complete daily logs, handle resident requests, and assist with basic admin

About You:
- Minimum 1 year in a customer-facing role, ideally in hospitality or residential settings
- Excellent communication and interpersonal skills
- Highly presentable, organised, and proactive

- Confident using Microsoft Office and Outlook
- Strong attention to detail and problem-solving skills
- Fluent in English (spoken and written)


Apply now with your CV and start your journey delivering best-in-class service in the heart of London.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.