Night Concierge

LRM Prime LTD; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Night Concierge to provide exceptional service at a prestigious residential development in Canary Wharf. In this pivotal role, you will create a welcoming atmosphere for residents and visitors, ensuring their comfort and security during the night. Your proactive approach will help manage deliveries, maintain operational excellence, and support safety procedures, all while delivering personalized attention that reflects the luxury of the residence. Join a high-performing team and enjoy a competitive salary along with opportunities for career development in a dynamic environment.

Benefits

Competitive Salary

Career Development Opportunities

High-Performing Team

Prestigious Work Environment

Qualifications

• Proven experience as a residential concierge or similar role.
• Strong ability to manage emergencies and provide excellent service.

Responsibilities

• Act as a brand ambassador, welcoming residents and visitors.
• Manage deliveries and support events in amenity spaces.
• Conduct building patrols and respond to emergencies.

Skills

Customer Service

Communication Skills

Organizational Skills

Technology Proficiency

Calm Under Pressure

Education

Experience in Front of House Role

Tools

Resident Apps

Communication Systems

Traka Key System

Job description

LRM Primespecialise in delivering exceptional residential management services to upscale residential and mixed-use developments, primarily in the prestigious heart of Central London. With unmatched expertise in managing prime and super-prime properties, we bring our clients' brands and values to life, offering bespoke solutions that elevate luxury living to the next level.

As Night Concierge at this Canary Wharf residence, you will be the guardian of comfort, discretion, and distinction during the quietest hours of the day. In this pivotal role, you will ensure that our residents experience the very essence of refined living—seamless service, personalised attention, and security. Every interaction is an opportunity to exceed expectations, offering a tailored and intuitive service that reflects the prestige of Canary Wharf’s distinguished address. Through impeccable standards and thoughtful presence, you will help define what it means to truly feel at home!

What You’ll Do!

Brand Ambassador

• Act as a brand ambassador, offering a warm and professional welcome to all residents and visitors.
• Communicate effectively across multiple channels, including in person, phone, email, and resident app.

Deliver Exceptional Resident Services

• Manage incoming and outgoing deliveries, ensuring timely notifications via our Residents’ app.
• Handle key access requests through our Traka key system.
• Support private bookings and events in our amenity spaces, working closely with residents and external providers.
• Promote local amenities and services in the wider Canary Wharf area.

Maintain Operational Excellence

• Open and close communal facilities, ensuring bookings are acknowledged and spaces are clean and prepared.
• Conduct regular building patrols, reporting maintenance and safety issues through the correct channels.
• Respond to apartment or building issues, escalating to Customer Care or management where needed.

Support Safety & Emergency Procedures

• Be a contact for emergencies (e.g. leaks, supply issues, system failures).
• Act as Fire Marshal during incidents (full training provided).
• Support compliance with the Building Safety Act 2022, prioritising the safety of everyone in the residence.

What We’re Looking For

• Excellent communication and customer service skills.
• A proactive, reliable, and approachable personality.
• Strong organisational skills and attention to detail.
• Ability to remain calm under pressure and handle emergencies confidently.
• Comfortable using technology (Resident apps, communication systems, etc.).
• Previous experience as a residential concierge, night duty manager or in a front of house/customer facing role.
• Excellent communication skills, both verbal and written.
• Ability to work under pressure.

Why Join us?

• Work at one of London's most prestigious residential developments.
• Be part of a high-performing team in delivering world-class resident services.
• Competitive salary and benefits package.
• Opportunity for career development and progression.

If you are a proactive and detail-oriented concierge with a passion for excellence, we would love to hear from you!

EEO Statement

We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.

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