Residences Concierge - Six Senses London

InterContinental Hotels Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hotel brand as a Residences Concierge, where you will create exceptional experiences for residents. Your role will involve managing requests, providing personalized recommendations, and maintaining high standards of service in a luxury environment. This position requires a proactive attitude and a commitment to the brand's values of sustainability and emotional hospitality.

Qualifications

• At least 1 year of experience in a luxury hotel role.
• Technical skills in MS Office and hotel systems.
• Knowledge of residential portal platforms is an advantage.

Responsibilities

• Respond accurately to residents' requests and provide personalized recommendations.
• Maintain a high standard of personal appearance and hygiene.
• Coordinate with departments for transfer requests as needed.

Skills

Problem-solving

Multi-tasking

Excellent command of English

Technical skills

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

MS Office

Hotel systems (POS, PMS, CRM)

Residential portal platforms

Job description

Hotel Brand:

Six Senses

Location:

United Kingdom, London

Role Overview

As a Residences Concierge, I will fully understand the vision of Six Senses Residences to help people reconnect with themselves, others, and the world around them. Our values include local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility, caring, fun, quirkiness, and pioneering wellness.

Sustainability, Wellness, and Out-of-the-Ordinary experiences are central to our philosophy. I will safeguard these pillars and ensure full knowledge and active participation in all brand initiatives. Recognizing that my role is critical in creating exceptional resident experiences, I will strive to uphold these standards.

Duties and Responsibilities

1. Behave professionally, setting an example for colleagues, residents, and partners.
2. Adhere to Six Senses principles, core values, guidelines, and objectives, respecting diverse cultures and nationalities.
3. Maintain a positive and proactive attitude, working collaboratively to uphold high standards and foster professional relationships with residents.
4. Respond accurately to residents’ requests, assessing their needs and providing personalized recommendations to maximize satisfaction, in line with residents’ standards and policies.
5. Accommodate special requests whenever possible.
6. Handle all residents’ requests regarding packages, faxes, messages, and mail, both outgoing and incoming.
7. Assist residents with inquiries related to residences and hotel services, including operational hours, key personnel, events, directions, etc.
8. Coordinate with departments for transfer requests and assist residents with transfers as needed.
9. Plan and recommend activities tailored to residents’ preferences during their stay.
10. Maintain detailed knowledge of local attractions, directions, monuments, activities, restaurants, shopping, flora, and wildlife on the property and in the neighborhoods.
11. Possess knowledge of all Six Senses Hotels, Resorts, and Spas to assist with accommodations and travel arrangements.
12. Have knowledge of nearby countries and what they offer.
13. Understand the history and demographic facts of the current country.
14. Maintain a high standard of personal appearance, grooming, and hygiene.
15. Be familiar with safety, security, and emergency procedures.
16. Uphold Six Senses guidelines and standards of service and operation, exceeding performance benchmarks.
17. Strictly adhere to LQA standards and address guest feedback effectively.

Qualifications

To succeed as a Residences Concierge, candidates should have:

• A high school diploma or equivalent, with at least 1 year of experience in a similar luxury hotel role. A hospitality diploma/degree from a recognized institution is preferred.
• Technical skills including MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with hotel systems such as POS, PMS, and CRM platforms.
• Knowledge of residential portal platforms is an advantage.
• Excellent command of English; additional languages are a plus.
• Computer literacy, problem-solving, and multi-tasking skills.

All candidates must have the right to work in the UK; sponsorship is not available for this role.

This overview describes the role and responsibilities of a Residences Concierge at Six Senses Residences. It is not an exhaustive list of duties.

Six Senses is an equal opportunity employer, applying this policy to all employment terms and conditions.

Who We Are

Six Senses is a changemaker committed to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.

Our diverse portfolio includes island resorts, mountain retreats, and urban hotels. Each property reflects the brand’s values, aiming to reawaken the senses and foster connections with oneself, others, and the world.

Embark on this journey with us—discover hidden treasures and meaningful experiences. It’s a story unlike any other, out of the ordinary. Let the journey begin.

If you believe you’re a great fit despite not meeting every requirement, apply today and start your journey with us.