Residential Manager

Chrysalis; St. Georges; On-site; GBP 28,000 - 36,000; Full time

Job summary

Chrysalis is seeking a House Manager to oversee the day-to-day operation of a residential program. You will supervise and mentor Residential Support Staff, model best practices, and ensure high-quality services that meet residents' medical, financial, and recreational needs.

This role requires strong supervisory skills, crisis management, excellent written communication, and a flexible schedule to accommodate client needs, while aligning with Chrysalis values of Respect, Safety, Fun, Mentoring

Qualifications

• Must have a high school diploma or GED and experience in the disability field.
• Demonstrated supervisory skills and ability to prioritize work.
• Ability to complete program documentation accurately and on time.
• Strong judgment and crisis handling abilities.
• Good public relations skills with outside professionals and state employees.
• Flexible schedule to meet client office needs.
• Ability to manage personnel and program issues effectively.
• Commitment to improve quality and profitability of the program.

Responsibilities

• Oversee day-to-day operation of the residential program.
• Supervise, instruct, model and assist Residential Support Staff.
• Maintain high quality of program operations and implement person-centered plans.
• Ensure medical, financial, and recreational needs are met for individuals.
• Coordinate with school, state workers, family, therapist, court and residential placement.
• Support staff in upholding Chrysalis values: Respect, Safety, Fun, Mentoring, Accountability.

Skills

Supervisory skills

Written communication

Crisis management

Public relations

Flexibility

Documentation

Time management

Personnel management

Financial record keeping

Computer skills

Education

High school diploma or GED

Tools

Computer skills

Job description

SUMMARY OF RESPONSIBILITIES:

The House Manager oversees the day to day operation of the residential program by supervising, instructing, modeling and assisting Residential Support Staff of the particular house. The House Manager is also responsible to maintain a high level of quality for the program, implement person centered plans, ensure person’s medical, financial, and recreational needs are met and ensure that appropriate staff ratios and staff training are being fulfilled. Coordination between the school, various state workers, family, therapist, court and residential placement are vital for a person to be successful. The House Manager ensures that all Chrysalis positions provide appropriate support for the individuals to help them gain greater independence by making a difference in applying the five Chrysalis Values: Respect, Safety, Fun, Mentoring and Accountability.

MINIMUM QUALIFICATIONS:

20 years of age or older, a high school diploma or GED, and experience in the disability field. Capable of communicating well in both verbal and written form. Demonstrated supervisory skills, ability to prioritize work, and able to complete all assigned program documentation accurately and within the allotted time frames. Have good judgment and able to handle crisis situation. Have good public relations skills in working with a variety of outside professional and state employees. Need to have a flexible schedule to accommodate client office needs. Able to effectively manage personnel and program issues. Continually improve the quality and profitability of the program.

DESIRED REQUIREMENTS:

• Experience and/or equivalent education in working with handicapped individuals.
• Knowledge of person centered plans and ability to develop and write effective goals.
• Experience in supervising employees.
• Understanding of DSPD policies.
• Have good judgment and able to handle crisis situations.
• Have good general writing skills and can articulate oneself on a variety of issues.
• Able to understand and manage personnel issues and deal with staff in a positive manner.
• Conduct House meeting and attend Manager meetings.
• Computer skills.
• Have good public relations skills in working with a variety of medical, professional and state employees.
• Need to have a flexible schedule to accommodate people’s needs.
• Ability to balance financial statements and maintain financial folders.