House Manager

Crystal Care Solutions Limited; Newcastle upon Tyne; On-site; GBP 38,000 - 46,000; Full time

Job summary

Crystal Care Solutions Limited in Newcastle upon Tyne is seeking a House Manager to lead a safe, high-quality supported accommodation service for 16–25-year-olds. You will supervise staff, oversee day-to-day operations, and ensure regulatory compliance under England’s Supported Accommodation framework.

The role focuses on independence planning, safeguarding, audits, budget oversight, and mentoring both young people and the team, with flexible shifts including weekends and sleep-ins; a full UK

Qualifications

• 1+ year of experience in a supervisory or management role
• 2+ years in Health and Social Care, ideally with children or young adults
• Full UK Driving Licence
• Willingness to complete relevant qualifications within required timescales

Responsibilities

• Leading a care leaving provision in line with the Supported Accommodation (England) Regulations 2023
• Managing a team of support staff, overseeing day-to-day operations, and ensuring compliance and best practice
• Delivering high-quality, person-centred support that promotes independence and wellbeing
• Developing and implementing independence plans, safeguarding practices, and progression targets
• Acting as a role model and mentor for both young people and team members
• Coordinating shift planning, performance monitoring, team development, and budget management
• Conducting audits, inspections, and regulatory compliance checks

Skills

People

Managerial / Operational

Nursing / Caring

Education

Level 3 in Children's Residential Care or Equivalent Qualification

Tools

Microsoft Office

Job description

What we are looking for

• Confident in using Microsoft Office (Outlook, Word, Excel)
• Confident in using Microsoft Office (Outlook, Word, Excel)

Job Description

Location: Crystal Care Solutions - Falconway

Working at Crystal Care Solutions means being part of a passionate, values-driven organisation that puts children and young people at the heart of everything we do. Join us and help make a genuine difference every single day.

Are you an experienced leader in Health and Social Care with a passion for empowering young people? Join Crystal Care Solutions as a House Manager and take the lead in delivering safe, high-quality supported accommodation for young people aged 16–25.

• Leading a care leaving provision in line with the Supported Accommodation (England) Regulations 2023
• Managing a team of support staff, overseeing day-to-day operations, and ensuring compliance and best practice
• Delivering high-quality, person-centred support that promotes independence and wellbeing
• Developing and implementing independence plans, safeguarding practices, and progression targets
• Acting as a role model and mentor for both young people and team members
• Coordinating shift planning, performance monitoring, team development, and budget management
• Conducting audits, inspections, and regulatory compliance checks

About The Role

What we are looking for

Essential

• 1+ year of experience in a supervisory or management role
• 2+ years of experience in Health and Social Care, ideally with children and or young adults
• Ability to lead and motivate a team while fostering a safe and inclusive environment
• Excellent written and verbal communication skills
• Confident in using Microsoft Office (Outlook, Word, Excel)
• Deep knowledge of safeguarding, supported accommodation regulations, and care frameworks
• Strong planning, delegation, and organisational abilities
• Ability to work flexible shifts, including weekends and sleep-ins
• Full UK Driving Licence
• Willingness to complete relevant qualifications within required timescales

Desirable

• Level 3 or 5 qualification in Health & Social Care or Management - ideally in Childrens Residential Care
• Financial planning experience or budget management responsibility

Skills Needed

People, Managerial / Operational, Nursing / Caring

About The Company

Established in 2007, Crystal Care Solutions has built a strong reputation as a trusted, values-led care provider, dedicated to delivering high-quality residential services for children and young people with complex needs. Since its inception, the organisation has expanded to 17 homes across three specialist service areas: Emotional and Behavioural Difficulties (EBD), Specialist Therapeutic Care, and Care Leaving, operating across the North West, West Midlands, and North Wales. With deep expertise in Safeguarding, Regulatory Compliance, and Therapeutic Care, Crystal Care Solutions is recognised as a purpose-driven organisation with a clear mission - to create safe, stable environments which unlocks the potential of every individual in its care.

Company Culture

At Crystal Care Solutions, our culture is rooted in compassion, collaboration, and commitment to excellence. We foster an inclusive and supportive environment where every team member is valued, empowered, and encouraged to grow both personally and professionally.

We believe that delivering outstanding service starts with a positive workplace culture - one that embraces integrity, respect, and open communication. Our team shares a passion for making a meaningful impact, working together to exceed expectations and create lasting relationships with our clients and community.

Required Criteria

• Deep knowledge of safeguarding, supported accommodation regulations, and care frameworks
• Ability to work flexible shifts, including weekends and sleep-ins
• Confident in using Microsoft Office (Outlook, Word, Excel)
• 1+ year of experience in a supervisory or management role
• Level 3 in Children's Residential Care or Equivalent Qualification
• Strong planning, delegation, and organisational abilities

Desired Criteria

• Level 5 in Leadership and Management of Children's Residential Care or Equivalent Qualification or willing to undertake
• Financial planning experience or budget management responsibility

Closing Date Saturday 19th September, 2026

Contract Type fulltime

Salary From £38,299.47 Yearly to £45,909.03 Yearly