Residential Lodge Manager

TN United Kingdom; Farnham; On-site; GBP 20,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen leidenschaftlichen Residential Lodge Manager, der in einem lebhaften Umfeld arbeitet. Diese spannende 'live-in' Rolle bietet die Möglichkeit, das Leben der Bewohner zu bereichern, indem Sie Aktivitäten organisieren und den Betrieb des Anwesens verwalten. Mit einem starken Fokus auf Kundenservice und Verwaltungskompetenz sind Sie die vertrauenswürdige Ansprechperson vor Ort. Das Unternehmen bietet eine rentenfreie Wohnung, ein wettbewerbsfähiges Gehalt und zahlreiche Vorteile, um sicherzustellen, dass Sie sich in Ihrer Rolle wohlfühlen und wachsen können. Wenn Sie eine freundliche und hilfsbereite Persönlichkeit haben, freuen wir uns auf Ihre Bewerbung.

Benefits

Rent-free one-bedroom apartment

24 days annual holiday

Life Assurance

Eye Care reimbursement

Birthday off

Professional development

Colleague Introduction reward scheme

Ongoing training

Qualifications

• Erfahrung in der Verwaltung und im Kundenservice ist erforderlich.
• Fähigkeit, unabhängig zu arbeiten und Initiative zu zeigen.

Responsibilities

• Verwaltung des Eigentums und Bereitstellung eines erstklassigen Service für die Eigentümer.
• Organisation von Aktivitäten und Koordination des Entwicklungsprozesses.

Skills

Kundenservice

Verwaltung

Microsoft Office

Kommunikation

Education

Erfahrung im Kundenservice

Erfahrung in der Verwaltung

Tools

Microsoft Outlook

Job description

Social network you want to login/join with:

Rewards & Benefits

• £19,500 per annum, plus a rent-free one-bedroom apartment on-site, plus excellent Colleague benefits
• Hours: Monday to Friday 09:00 am – 17:00 pm (one hour unpaid lunch break)
• Location: Hawthorn Lodge, Longbridge, Farnham, Surrey, GU9 7GG

About the role

Churchill Estates Management is offering an exciting opportunity for someone who loves working with people, with a background in administration and customer service, to join our retirement development as the Residential Lodge Manager. This 'live-in' position is varied and rewarding, providing the chance to make a positive difference in the lives of our Home Owners. As a ‘friendly neighbour’, you’ll organize activities, coordinate the development, manage contractors, complete health and safety checks, and more.

Reporting to the Area Manager, you’ll manage both the maintenance of the property and provide first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with customers, contractors, suppliers, and Churchill colleagues.

This role is crucial to the success of the Lodge and the enjoyment of Owners, offering a highly rewarding experience.

About you

You must be able to live on-site in the provided apartment, rent-free. Your passion for excellent customer service is essential. You should have an outgoing and friendly personality, love working with people, and demonstrate sensitivity, diplomacy, and good judgment. You should be able to work independently, using your initiative, and remain calm under pressure.

You should be an accomplished administrator, computer literate, and experienced with Microsoft Office applications, including Outlook.

This position suits individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager is someone who enjoys working ‘front of house’ and providing first-class customer service with excellent administrative skills.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We oversee over 200 developments nationally, managing more than 8,000 apartments and serving over 10,000 retired people. We are rapidly growing with ambitious plans for the future.

Join us and be part of a professional, award-winning, customer-focused team.

Our Company Values: TORCH — Trust, Openness, Respect, Communication, Honesty

How you’ll be rewarded

• Rent-free one-bedroom apartment with private facilities and £19,500 per annum
• Your partner and a small pet are welcome
• Annual holiday entitlement of 24 days plus Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Thorough induction and ongoing training
• Professional development and qualifications

We are seeking the best candidates who align with our values. If you want to be part of our success story, apply today.

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