Residential Lodge Manager

TN United Kingdom; Fareham; On-site; GBP 18,000 - 22,000; Full time

Job summary

An established industry player is seeking a Residential Lodge Manager for their retirement development. This unique 'live-in' role offers the chance to make a meaningful impact on the lives of residents. You will be the friendly face on-site, responsible for organizing activities, managing contractors, and ensuring the safety and enjoyment of Home Owners. With a strong focus on customer service and administration, this position is perfect for someone passionate about enhancing the quality of life for others. Join a progressive team that values Trust, Openness, and Communication while enjoying a rent-free apartment and competitive salary.

Benefits

Rent-free two-bedroom apartment

Annual holiday entitlement of 24 days + Bank Holidays

A day off on your birthday

Life Assurance

Eye Care reimbursement

Colleague Introduction reward scheme

Thorough induction and ongoing training

Professional development and qualifications

Qualifications

• Strong customer service skills with a friendly personality.
• Proficient in administration and comfortable using Microsoft Office.

Responsibilities

• Manage the maintenance of the property and provide first-class service.
• Organize activities and coordinate contractors for the development.

Skills

Customer Service

Administration

Microsoft Office

Event Organization

Education

Experience in Retirement Living

Experience in Hospitality

Experience in Health & Social Care

Job description

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• Rewards & Benefits: £18,500 per annum, plus a rent-free two-bedroom apartment on-site, plus excellent Colleague benefits
• Hours: Monday to Friday 09:00 am – 17:00 pm (one hour unpaid lunch break)
• Location: Acacia Lodge, Fareham, Hampshire, PO16 7SX

About the role

Churchill Estates Management is offering an exciting opportunity for someone who loves working with people, with a background in administration and customer service, to join our retirement development as the Residential Lodge Manager. This 'live-in' position is varied and interesting, providing you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll organize activities, coordinate the development, manage contractors, complete health and safety checks, and more!

Reporting to the Area Manager, you’ll manage both the maintenance of the property and provide first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with residents, contractors, suppliers, and internal Churchill Colleagues.

This role is crucial to the success of the Lodge, the enjoyment of Owners, and is highly rewarding.

About you

Your circumstances will allow you to live on-site in the provided apartment, rent-free.
Your passion for excellent customer service is essential. With a focus on providing a happy and fulfilling lifestyle for Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage safety and security, displaying good judgment and calmness under pressure. Despite high levels of social contact with residents, you will be comfortable working alone and independently, using your initiative.

To assist with organizing events and maintaining the site, you’ll be an accomplished administrator and computer literate, experienced in using Microsoft Office applications, including Outlook.

This position is ideally suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager loves working ‘front of house’ and is committed to providing first-class customer service with excellent administrative skills.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 200 developments nationwide, overseeing more than 8,000 apartments and providing property services and customer care to over 10,000 retired people.

We are rapidly growing with ambitious future plans.

Join us and be part of a professional, award-winning, customer-focused team.

Our Company Values: TORCH - Trust, Openness, Respect, Communication, Honesty

How you’ll be rewarded

• Rent-free two-bedroom apartment and £18,500 per annum
• Your partner and a small pet are welcome
• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your birthday
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Thorough induction and ongoing training
• Professional development and qualifications

We seek the best people to join our team and embody our values. If you want to be part of our success story, apply today.

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