Residential Lodge Manager

Churchill Estates Management Ltd; Dartford; On-site; GBP 19,000 - 23,000; Full time

Job summary

A leading company in retirement living is looking for a Residential Lodge Manager to join their team. This exciting live-in role involves managing a retirement community, providing excellent customer service, and ensuring the well-being of residents. The position offers a rent-free apartment on-site and a competitive salary, making it an appealing opportunity for those passionate about working with people and making a positive impact.

Benefits

Rent-free apartment

24 days annual leave + Bank Holidays

Life Assurance

Eye Care reimbursement

Professional development and training

Qualifications

• Experience in customer service and administration.
• Competent in Microsoft Office applications.
• Ability to manage property safety and security.

Responsibilities

• Manage the maintenance of the property and provide first-class service.
• Organize activities and coordinate development.
• Liaise with customers, contractors, and suppliers.

Skills

Customer Service

Administration

Communication

Problem Solving

Tools

Microsoft Office

Job description

• Remuneration: Live in, 1 bedroom apartment on-site which is rent free, plus salary of £19,500 per annum, plus Colleague benefits
• Hours:Monday to Friday09:00 am – 17:00 pm
• Location:Keyes Lodge, Dartford, Kent

About the role

Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager. This 'live-in' position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!

Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About you

Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty

How you’ll be rewarded

• Remuneration includes a rent-free, 1-bedded apartment plus £19,500 per annum
• Your partner and a small pet are welcome
• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Thorough induction programme and ongoing training
• Professional development and qualifications
  
  We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
  

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Created on 22/06/2025 by TN United Kingdom