Residential Lodge Manager

Churchill Estates Management Ltd; Borehamwood; On-site; GBP 17,000 - 23,000; Full time

Job summary

Une opportunité passionnante chez Churchill Estates Management pour un poste de Residential Development Manager. Ce rôle 'live-in' vous permet de vous engager de manière significative avec les résidents en organisant des activités et en garantissant leur sécurité. Offrant un logement gratuit et un salaire compétitif, cette position est idéale pour un individu passionné par le service à la clientèle et l'administration.

Benefits

Logement gratuit de 2 chambres

26 jours de congé par an

Assurance vie

Formation continue et développement professionnel

Qualifications

• Passion pour le service à la clientèle.
• Compétences administratives et informatiques.
• Expérience dans le secteur de la santé et des services sociaux appréciée.

Responsibilities

• Organiser des activités et gérer le développement.
• Assurer la sécurité et le bien-être des résidents.
• Gérer les contacteurs et faire respecter les normes de santé.

Skills

Service client

Gestion d'événements

Administration

Tools

Microsoft Office

Job description

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• Rewards & Benefits: £17,500 with a rent-free 2-bedroom apartment on-site, plus excellent Colleague benefits
• Hours: Monday to Friday, 09:00 am – 17:00 pm (one hour unpaid lunch break)
• Location: Fairbanks Lodge, Borehamwood, Hertfordshire

About the role

Churchill Estates Management is offering an exciting opportunity for someone who loves working with people, with a background in administration and customer service, to join our retirement development as the Residential Development Manager. This 'live-in' position is varied and interesting, providing you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll organize activities, coordinate the development, manage contractors, complete health and safety checks, and more!

Reporting to the Area Manager, you’ll manage both the maintenance of the property and provide a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with residents, contractors, suppliers, and internal Churchill Colleagues.

This role is pivotal to the success of the Lodge, the enjoyment of Owners, and is hugely rewarding.

About you

You will be able to live on-site in the provided rent-free apartment.
Your passion for excellent customer service is vital. With a focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage safety and security, displaying good judgment and the ability to stay calm under pressure. Despite high levels of social contact with residents, you will be comfortable working independently and using your initiative.

You should be an accomplished administrator and computer literate, experienced in using Microsoft Office applications, including Outlook, to support event organization and site maintenance administration.

This position is ideally suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager loves working ‘front of house’ and is focused on delivering first-class customer service with excellent administrative skills.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 200 developments nationally, overseeing more than 8,000 apartments and providing property services and customer care to over 10,000 retired people.

We are rapidly growing with ambitious plans for the future.

Join us and be part of a professional, award-winning, customer-focused team.

Our Company Values: TORCH - Trust, Openness, Respect, Communication, Honesty

How you’ll be rewarded

• Remuneration includes a rent-free, 2-bedroom apartment plus £17,500 per annum
• Your partner is welcome
• Annual holiday entitlement of 24 days plus Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Thorough induction and ongoing training
• Professional development and qualifications

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