Residential Facilities Assistant

University Of Bristol; West of England; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

The University of Bristol is seeking a Residential Facilities Assistant to provide front-line facilities and operational support across its residential properties. You will be the key contact for residents, managing receptions, deliveries, post, access, and partner interactions to ensure a safe and welcoming environment for students and staff.

Responsibilities include fire alarm testing, fire door inspections, waste management, and enforcing parking rules while coordinating with contractors and

Qualifications

• Experience of working in a customer service environment.
• Valid UK driving license held for more than 2 years.

Responsabilités

• Provide front-line facilities and operational support across the University’s residential properties.
• Manage arrivals, departures, and lost property; coordinate deliveries and contractor access.
• Post, waste management, and parking compliance across residential sites.
• Assist with fire safety checks (fire alarms, fire doors) and other routine building checks.
• Liaise with residents, contractors and staff to address issues and maintain high standards.

Connaissances

Customer service

Description du poste

The role

The Residential Facilities Assistant will work across the University's residential properties, providing essential operational support to help maintain a safe, secure, and welcoming environment for students, staff, and visitors.

Key responsibilities include managing incoming post and deliveries, supporting resident access and responding to lockouts, undertaking essential compliance activities such as fire alarm testing and fire door inspections, and assisting with waste management operations, including the movement of bins, recycling, and furniture. The role will also involve monitoring and enforcing parking regulations across residential sites, helping to ensure car parks are used safely and appropriately.

Working as part of a wider Residential Facilities team, the post holder will liaise with residents, contractors, and colleagues to address operational issues, maintain standards, and support the smooth day-to-day running of the University's accommodation portfolio.

The role operates on a rotating shift pattern to provide support across the residential estate. Shifts are worked on a two-week cycle:

• Week 1: 7:00am - 2:30pm
• Week 2: 11:30am - 7:00pm

The ideal candidate will be customer-focused, proactive, and organised, with the ability to work independently, prioritise tasks effectively, and respond professionally to a varied workload in a busy residential environment. Flexibility to work the rotating shift pattern is essential.

What will you be doing?

You will work across the University of Bristol’s residential properties, providing front-line facilities and operational support to help ensure a safe, secure, and welcoming environment for students, staff, and visitors.

Acting as a key point of contact for residents, you will manage a wide range of enquiries and support the smooth day-to-day operation of the residences. Responsibilities include providing a professional reception service, assisting with arrivals and departures, handling lost property, coordinating deliveries, supporting contractors and visitors, and maintaining positive relationships with residents and guests. The role will also involve managing incoming and outgoing post, supporting accessibility requirements for students, staff, and visitors, and assisting with the delivery of university and external events.

A key aspect of the role is the management and issue of keys and access credentials, including responding to resident lockouts, maintaining accurate records, and facilitating access for maintenance, operational, and contractor activities.

You will undertake a range of health, safety, and compliance duties, including fire alarm testing, fire door inspections, and other routine building checks. They will identify, report, and where appropriate resolve minor maintenance issues to help maintain high standards across the residential estate.

Additional responsibilities include supporting waste management operations, coordinating the movement of bins, recycling, and furniture, monitoring and enforcing parking regulations, and ensuring compliance with university policies and procedures.

You will be customer-focused, proactive, and organised, with the ability to manage a varied workload while delivering excellent service and maintaining the highest standards of safety, security, and operational effectiveness across the University’s residential portfolio.

Experience of working in a customer service environment.

You have held a valid UK driving license for more than 2 years.