Facilities Officer

UPP; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Life insurance

Pension

Cycle to work scheme

UPP Rewards portal discounts

Job summary

UPP is seeking a Facilities Officer to support our residence management team on a permanent basis, delivering security, safety and service to students.

You will work night shifts (8pm–8am or 10pm–10am) on a 4-on, 4-off pattern, across Monday to Sunday, with a competitive salary and strong benefits. This role requires a proactive, detail‑oriented approach and the ability to liaise with staff and residents to ensure a safe living environment.

Qualifications

• Experience in a similar role and environment.
• Excellent communication and organisation skills.
• Attention to detail and a passion to do a great job.
• Flexibility to work additional hours during peak periods (arrival/departure weekends).

Responsibilities

• Carry out regular patrols of the residence and grounds, reporting any security/safety issues.
• Monitor and control health, safety and maintenance standards within residence and grounds.
• Respond effectively to fire alarm activations and liaise with the emergency services.
• Monitor the signing in and out of all guests, visitors and contractors.
• Complete help desk forms for reactive maintenance and pass to the relevant persons.
• Deal with queries and complaints in a professional and courteous manner.
• Complete all necessary reports including incident, noise and accident reports as required.
• Monitor student conduct and report breaches of the Code of Conduct and license agreement as appropriate.
• Liaise with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegates.

Skills

Patrolling

Health & safety

Maintenance reporting

Emergency response

Guest & contractor management

Customer service

Communication

Security awareness

Job description

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.

Here at UPP we currently have an opportunity for a Facilities Officer to join our team.

This is a permanent role offering 42 hours per week on a 4-on, 4-off shift pattern. You’ll work night shifts from either 8pm–8am or 10pm–10am, with shifts scheduled across Monday to Sunday. The salary is £29,355 per annum.

The Facilities Officer will provide a range of support to the residence’s management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement.

Role responsibilities include:

• Carry out regular patrols of the residence and grounds, reporting any security/safety issues
• Monitor and control health, safety and maintenance standards within residence and grounds
• Respond effectively to fire alarm activations and liaise with the emergency services
• Monitor the signing in and out of all guests, visitors and contractors
• Complete help desk forms for reactive maintenance and pass to the relevant persons
• Deal with queries and complaints in an efficient, professional and courteous manner
• Complete all necessary reports including incident reports, noise reports, accident reports and others as required
• Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
• Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegates

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.

We are looking for you to have worked in a similar role and environment and have great communication and organisation skills, along with an attention to detail and the passion to do a great job.

You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends.

Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS.

In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.

UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners.

We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work.

Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.