Residential Director

TN United Kingdom; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive the strategic and financial performance of its residential short-let portfolio in London. This role involves creating innovative strategies to enhance income and tenant retention while minimizing void periods. You will lead a multi-disciplinary team, manage a substantial portfolio, and play a key role in sustainability initiatives. Join a forward-thinking company that values innovation and continuous improvement in a vibrant market, where your contributions will directly impact the success of the business.

Benefits

Flexible Working

Hybrid Work Model

Professional Development Opportunities

Qualifications

• Proven ability to lead strategy execution and grow asset income.
• Strong financial and commercial analysis skills are essential.

Responsibilities

• Develop and deliver a short-let residential strategy and business plan.
• Manage profit and loss for the short-let portfolio effectively.
• Lead data initiatives for quicker, data-driven decisions.

Skills

Financial Analysis

Strategic Planning

Property Management

Business Strategy Development

Regulatory Understanding

Leadership

Communication Skills

Education

MRICS or equivalent qualification

Tools

Digital Marketing Platforms

Data Analysis Tools

Job description

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Job Description

Reporting to the Director, Investment & Residential London Estate, this role will be responsible for leading the strategic and financial performance (end-to-end profit and loss accountability) of the London Estate’s residential short-let portfolio. The portfolio currently comprises approximately 350 rental units held on a mixture of Assured Shorthold and Assured tenancies, together with approximately 80 ‘regulated’ tenancies. Several residential blocks are occupied by serviced apartment operators, a sector this role will aim to expand, including reviewing business cases for increased operational exposure via direct management or joint ventures. The total portfolio has a capital value of £600m.

This role involves creating and implementing a short-let residential strategy focused on: i) improving long-term net income yield; ii) building a resilient portfolio less vulnerable to market downturns; iii) establishing a distinctive brand to differentiate from competitors; iv) delivering innovative occupier and service improvements, including digital and marketing enhancements, to increase tenant retention and reduce voids; v) developing a sustainability strategy aligned with Grosvenor’s Net Zero Carbon goals through leasing and retrofit activities; and vi) establishing reliable data systems for better business decision-making. Regular presentations of strategic and financial updates to the London Estate Directors and Executive Committee are required.

The role also entails leading and developing the multi-disciplinary short-let residential team, fostering a culture of continuous improvement and innovation. The team manages the portfolio’s end-to-end P&L, including letting, managing, maintaining, and refurbishing units. A review of the portfolio’s specifications will be necessary to ensure it remains market-leading, with the goal of minimizing void periods and maximizing rental growth.

Additionally, the role involves leading the acquisition of target residential units in strategic locations, preparing compelling business cases, and presenting detailed financial analyses. Regular income efficiency reviews, hold/sell analyses for underperforming units, and conducting development and investment appraisals are also key responsibilities.

This position offers an exciting opportunity to shape a strategic and innovative sector within the London Estate business.

Key Responsibilities

• Develop and deliver a short-let residential strategy and 10-year business plan to enhance income and customer experience.
• Manage profit and loss for the short-let portfolio, achieving annual rental income targets.
• Identify and execute residential acquisitions aligned with business strategy.
• Prepare development appraisals, approval reports, and recommendations for refurbishment and investments.
• Implement a digital marketing and leasing platform to accelerate lettings and strengthen brand presence.
• Lead data initiatives, including creating a performance dashboard for quicker, data-driven decisions.
• Explore additional business opportunities that support performance, sustainability, and reputation.
• Communicate regulatory changes and develop strategies to mitigate impacts.
• Ensure the portfolio meets sustainability and Net Zero Carbon targets annually.
• Support team development through effective delegation and leadership.

Key Requirements

Technical Skills:

• Property professional (MRICS) or other recognized qualification preferred.
• Experience in developing and presenting business strategies.
• Strong financial and commercial analysis skills.
• Understanding of residential regulatory environments and mitigation strategies.
• Proven ability to lead strategy execution and grow asset income and value.
• Experience in identifying and executing innovative business opportunities.
• Extensive knowledge of the central London residential property market.
• Experience with residential valuations and asset management initiatives.
• Effective communication and presentation skills for diverse audiences.

Personal Attributes:

• Leadership and management skills, including delegation and coaching.
• Growth mindset focused on continuous improvement.
• Strategic planning and analytical skills.
• Excellent planning, organization, and prioritization abilities.
• Clear and purposeful communication skills.
• Results-oriented with a focus on portfolio performance.
• Passion for sustainability and innovation, with enthusiasm for developing new ideas.

We support flexible working and adopt a hybrid approach.