Residential Development Manager

FirstPort Limited; Downham Market; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Rent-free accommodation

Job summary

FirstPort Limited in Downham Market is seeking a Residential Development Manager to oversee a development for residents. The role is a live-in position with rent-free accommodation and a 35-hour week, Monday to Friday, with additional duties as needed to ensure safety and community well-being.

You will support resident relations, health and safety, and work with Retirement Homesearch to welcome new residents, while coordinating with a local team and external partners.

Qualifications

• Customer service passion and ability to deliver exceptional service.
• Strong communication and issue resolution skills.
• Understanding of health and safety and emergency procedures.
• Proficiency with IT and Microsoft Office applications.
• Organised, detail-oriented and able to keep accurate records.
• Outgoing, self-motivated and team oriented.

Responsibilities

• Maintain a high profile around the development and office; check residents’ needs and compliance.
• Carry out daily safety and security checks; maintain records and protect data.
• Manage works, raise orders, supervise contractors and sign off completion.
• Encourage Residents Association and support social activities for residents.
• Build links with residents’ families, local authorities and health services as required.
• Handle emergencies by contacting the appropriate response teams.
• Assist with sales activity with Retirement Homesearch and welcome new residents.
• Collaborate with peer Development Managers and attend monthly/annual team meetings.

Skills

Customer service

Communication

Health & Safety

IT

Administration

Personal

Tools

Microsoft Office

Job description

Job Role: Residential Development Manager (Ref 26700)

Salary: £23,205.00 per annum, plus benefits

Hours: Monday-Friday 9am-5pm (35 hours per week)

This is a live in position with rent-free accommodation provided.

Who are we?

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland.With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

Main Responsibilities

• Maintain a high profile around the development / office,ensure our residents are checked within our requirements.
• Carry out daily checks ensuring the building is safe and secure, Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. K eeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
• Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
• Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents, Helping build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
• Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
• In the event of an emergency, call the appropriate response team or authorities.
• Assist with sales listed with our partner company Retirement Homesearch , make new residents feel welcome and help them settle in; where possible being present to welcome them.
• Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis

About you

• Customer service- a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication- a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety- an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT- able to operate Microsoft Office applications, and confident in learning new systems
• Administration- organised, methodical and experience of keeping accurate records
• Personal- an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well.

• We offer competitive salaries and a range of benefit packages depending on the grade of your role
• private medical insurance, pension contributions and life assurance
• exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health
• discounted gym membership for all colleagues

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.