Residential Customer Care Coordinator - New Homes

Persimmon Homes; Perth; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

5* housebuilder - quality homes & high

Life Cover & Contributory Pension

Health Care

Bonus

Employee Benefits Platform

Diversity and inclusion

Job summary

Persimmon Homes is seeking a Customer Care Coordinator to join our dedicated team in the UK. The role focuses on supporting homeowners, coordinating responses with contractors and internal teams, and maintaining high service standards across the customer journey.

You'll handle queries via phone, email and portals, log interactions, and help ensure timely, empathetic resolutions. A driving licence is desirable for site visits.

Qualifications

• Strong written and verbal communication skills.

Responsibilities

• Act as the first point of contact for homeowners, managing queries across phone, email and customer portals with professionalism and empathy.
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Skills

Communication skills

Ownership

Problem solving

Organised

IT literacy

COINS knowledge

Tools

COINS

Microsoft Word

Excel

Outlook

Job description

Persimmon Homes is seeking a Customer Care Coordinator to join our dedicated team in the UK. The role focuses on supporting homeowners, coordinating responses with contractors and internal teams, and maintaining high service standards across the customer journey.

You'll handle queries via phone, email and portals, log interactions, and help ensure timely, empathetic resolutions. A driving licence is desirable for site visits.