Residential Conveyancing New Business Executive

Flint Bishop LLP; East Midlands; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Great working environment

Career development opportunities

25 days holiday plus bank holidays

Birthday day off

Staff discounts on legal services

Social days and evenings on the firm

Job summary

Flint Bishop LLP in Derby, UK, is seeking a Residential Conveyancing New Business Executive to join our team. You will be the first point of contact for prospective clients, handling inbound enquiries and presenting quotations to convert opportunities into instructions.

Youll work closely with Residential Conveyancing, Business Development and Marketing teams to build relationships, understand client needs, and ensure a high standard of service while supporting growth initiatives.

Qualifications

• Excellent customer service and communication skills.
• Ability to build rapport quickly with prospective clients.
• Experience handling enquiries, quotations or warm leads.

Responsibilities

• Act as the first point of contact for prospective Residential Conveyancing clients.
• Handle inbound telephone, website and email enquiries.
• Build rapport and establish strong relationships with prospective clients.
• Understand client requirements, timescales and circumstances.
• Provide Residential Conveyancing quotations.
• Clearly explain Flint Bishop's service offering and value proposition.
• Follow the firm's Residential Conveyancing enquiry handling and conversion process.
• Conduct structured follow-up activity on all enquiries.
• Answer client questions and address objections confidently and professionally.
• Work proactively to convert enquiries into instructions.
• Record and maintain accurate information within firm systems.
• Capture reasons for non-instruction and assist with conversion reporting.
• Work closely with Residential Conveyancing, Business Development and Marketing teams.
• Support the development of referral relationships and new business initiatives.
• Maintain high standards of client service at all times.
• Ensure compliance with GDPR and firm procedures.

Skills

Customer service

Communication

Listening

Relationship building

Enquiries handling

Quotations

Fees discussion

New business conversion

Organisation

Teamwork

Tools

IT literacy

Job description

Flint Bishop LLP in Derby, UK, is seeking a Residential Conveyancing New Business Executive to join our team. You will be the first point of contact for prospective clients, handling inbound enquiries and presenting quotations to convert opportunities into instructions.

Youll work closely with Residential Conveyancing, Business Development and Marketing teams to build relationships, understand client needs, and ensure a high standard of service while supporting growth initiatives.