Resident Welfare Officer

TN United Kingdom; Enfield; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established industry player is seeking dedicated Resident Welfare Officers to provide essential support to vulnerable individuals at risk of homelessness. This rewarding role combines administrative duties with hands-on assistance, focusing on helping clients navigate their housing and well-being needs. You will play a crucial role in managing property inspections, coordinating support services, and ensuring clients have access to vital resources. With a commitment to social value, this organization offers a supportive environment where your contributions can make a significant impact on the lives of those in need. If you are empathetic, organized, and passionate about helping others, this opportunity is perfect for you.

Benefits

25 days annual leave plus bank holidays

Annual Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Experience working with vulnerable and diverse client groups is essential.
• Must hold a full UK driving license for travel requirements.

Responsibilities

• Manage property inspections and support service users with their housing needs.
• Assist with appointments, referrals, and access to essential resources.

Skills

Organisation Skills

Communication Skills

Empathy

Problem-solving

Education

Experience in Social Services

Tools

Microsoft Office

Job description

Mears Housing Management are seeking Resident Welfare Officers to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness and move into settled accommodation. Pastoral, floating support will be required to support the management and sustainment of interim accommodation and to support a pathway to settled accommodation.

The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well-being needs.

Key Responsibilities

• Diary and Property Management: Arrange your own schedule, managing a portfolio of property inspections, and checking on completed work.
• Planning and Support: Support service users with health, finance, repairs, and the move-on process.
• Appointments and Referrals: Assist with service users' appointments and make necessary referrals, including fallback support as needed.
• Food and Basic Needs: Arrange food parcels and ensure service users have access to essential resources.
• Accommodation Support: Help find and arrange accommodation options for service users.
• Communication: Regularly interact with service users via face-to-face meetings and telephone calls, alternating throughout the month. This includes making sure service users attend their appointments.
• Repairs and Maintenance: Raise work orders for repairs needed in properties.

This position is very service-oriented, requiring strong organisation and communication skills. You’ll need the ability to balance administrative tasks with hands-on support.

This role does come with a Company Car; holding a full UK driving license is a requirement for this role due to the travel required to cover the patch.

Role Criteria

This role forms part of the front-line service team who are delivering to a vulnerable client group.

You will need:

• Demonstrable experience of working in a similar role
• Experience of working with vulnerable and diverse client groups
• Exposure and experience of dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking
• Ability to identify individuals and family needs and recognise the required support packages to maintain independence
• Ability to communicate effectively with colleagues and clients both face-to-face and by phone/email.
• Ability to work under own initiative.
• You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others
• Full UK Driving License

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.