Resident Welfare Officer

TN United Kingdom; Crewe; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Resident Welfare Officer to provide essential support to vulnerable clients in the Crewe area. This role combines administrative tasks with hands-on assistance, ensuring service users receive the help they need for housing and well-being. You will manage property inspections, coordinate food and basic needs, and facilitate appointments, all while employing strong communication and organizational skills. The position offers a Company Car and a range of benefits, making it an exciting opportunity for those passionate about making a difference in the community.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Paid volunteering leave

Staff perks with Mears Rewards

Family-friendly policies

Company Car for work and personal use

Fuel Card

PPE

Qualifications

• Demonstrable experience working with vulnerable and diverse client groups.
• Ability to identify individual needs and recognize support packages.

Responsibilities

• Manage property inspections and support service users with their needs.
• Assist with appointments, referrals, and arrange essential resources.

Skills

Organisation Skills

Communication Skills

IT Skills (MS Packages)

Conflict Management

Empathy and Supportiveness

Education

Experience in a similar role

Full UK Driving License

Job description

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Resident Welfare Officer Role

The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well-being needs.

1. Diary and Property Management: Arrange your own schedule, managing a portfolio of property inspections, and checking on completed work.
2. Planning and Support: Support service users with health, finance, repairs, and the move-on process.
3. Appointments and Referrals: Assist with service users' appointments and make necessary referrals, including fallback support as needed.
4. Food and Basic Needs: Arrange food parcels and ensure service users have access to essential resources.
5. Accommodation Support: Help find and arrange accommodation options for service users.
6. Communication: Regularly interact with service users via face-to-face meetings and telephone calls, alternating throughout the month. This includes making sure service users attend their appointments.
7. Repairs and Maintenance: Raise work orders for repairs needed in properties (such as voids).

This position is very service-oriented, requiring strong organisation and communication skills. You’ll need the ability to balance administrative tasks with hands-on support.

This role includes a Company Car, as your main patch will be covering Crewe with scope to assist across the Northwest CAS3 Contract. For office days, you will attend the Manchester branch.

Role Criteria

This role is part of the front-line service team delivering to a vulnerable client group. You will need:

• Demonstrable experience of working in a similar role
• Experience working with vulnerable and diverse client groups
• Exposure to and experience dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking, etc.
• Ability to identify individual and family needs and recognize support packages to maintain independence
• Effective communication skills with colleagues and clients
• Ability to work independently
• Strong IT skills, especially with MS packages
• Conflict management skills
• Supportive, trustworthy, empathetic, patient, approachable, and a good listener with a strong desire to help others
• Full UK Driving License

Benefits

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Paid volunteering leave
• Staff perks with Mears Rewards (discounts, vouchers, share scheme, etc.)
• Family-friendly policies
• Company Car for work and personal use, Fuel Card, PPE

All roles are subject to DBS/Security checks. Candidates must have lived and worked in the UK for the last 5 years to pass security checks.