Resident Support Assistant

St Monica Trust; Cote; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension

23 days holiday plus bank holidays

Free uniform

Free parking

Subsidised meals

Employee Assistance Programme

Cycle to Work

Job summary

St Monica Trust, a Bristol-based charity with over 100 years of experience, seeks a Resident Support Assistant to enhance residents’ day-to-day experience through welcoming hospitality and housekeeping support in our care homes.

This role focuses on creating a warm, home-like environment, coordinating with care teams, and ensuring cleanliness and readiness of lounge and dining areas while supporting residents with conversation and friendly service.

Qualifications

• Confident with IT and standard office programs (Word, Outlook, etc).
• Understanding of basic food prep and cleaning techniques.
• Knowledge of basic health and safety rules.
• Appreciation of caring for older people in a care setting.

Responsibilities

• Deliver holistic, person-centred hospitality, housekeeping and catering support.
• Maintain high hygiene standards compliant with health and safety and food hygiene legislation.
• Prepare dining areas and serve meals; assist with housekeeping and laundry as needed.
• Engage with residents to create a welcoming, home-like environment.

Skills

IT literacy

Basic food preparation

Health & safety knowledge

Customer service

Microsoft 365

Education

GCSE or equivalent

Level 1/2 Food Hygiene (or equivalent)

Level 2 Healthcare Cleaning (or equivalent)

Tools

Microsoft 365

Video call tools (Facetime/Zoom)

Job description

Salary: £28,038.40 per annumHours: Full time, 40 hours per weekWorking pattern: Working on a rolling rota. Shift times: 11:00–19:30 to include alternate weekendsThe Role:At St Monica Trust, we're a Bristol-based charity with over 100 years of supporting older people to live fulfilling, independent lives. We believe that creating a welcoming, comfortable and enjoyable environment is just as important as the care and support we provide.As a Resident Support Assistant, you'll play an important role in residents' day-to-day experience by delivering high-quality housekeeping, hospitality and catering support within our care homes.This is not a care role. Instead, you'll focus on creating a warm, welcoming environment where residents feel valued, comfortable and at home. Whether you're preparing dining areas, serving meals, supporting housekeeping activities or simply taking time to chat with residents, you'll help make every day a little brighter.What You'll Be DoingDelivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures.Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.Meet residents’ unique needs and collaborate with colleagues across the care home teams.Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.About YouWe're looking for someone who can demonstrate the following key skills and requirements:EssentialConfident with IT and using standard office programs including word, outlook/email, system folders etcUnderstanding of basic food preparation and cleaning techniquesAn understanding and appreciation of older people in a care setting and the issues that may affect themKnowledge of basic health and safety rulesKnowledge of customer service principlesDesirableLevel 1 or 2 in Food Hygiene (or equivalent)Level 2 in Healthcare Cleaning (or equivalent)General level of education (GCSE or equivalent)Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etcWorking experience in a care settingKnowledge of safe moving and handling techniquesWhy Join St Monica Trust:Be part of a charity that has been supporting older people for more than 100 yearsHelp create communities where older people flourish through connection, contribution and choiceBuild meaningful relationships with residents and make a visible difference every dayEnjoy a varied role combining hospitality, housekeeping and customer serviceJoin a friendly and supportive team environmentAccess excellent training and development opportunitiesBenefit from competitive pay, enhanced weekend rates and a generous benefits packageIn Return You Will Receive:Industry leading salaryWorkplace pension scheme with up to 7.5% employer contribution23 days holiday (plus bank holidays) plus extra after 5 yearsTailored ongoing learning and development opportunities to grow your skills, confidence, and career.Cost of living support: Free employee retail discounts platformStream for flexible payCredit union savings and loansSubsidised mealsSubsidised pool and gymEmployee Assistance Programme and well-being supportFree flu vaccinationsRefer a Friend bonus schemeCycle to Work schemeFree uniformFree parking and much more.....Additional Information:Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy.Duties must be carried out in compliance with current UK GDPR and with St Monica Trust’s Confidentiality and Data Protection Policy.This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.