Bank Resident Support Assistant

St Monica Trust; Sandford-on-Thames; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Flexible shifts

Competitive hourly rates

Ongoing learning and development

Job summary

St Monica Trust is a Bristol-based charity supporting older people to live fulfilling, independent lives. Our Bank Team provides flexible support across retirement villages and services, with opportunities in Care, Hospitality, Housekeeping, Gardening, Maintenance, Portering and more.

Bank working gives you flexibility to choose shifts that fit your lifestyle, while joining a friendly team and making a real difference to residents every day.

Qualifications

• Confident with IT and using standard office programs including word, outlook/email, system folders etc
• Understanding of basic food preparation and cleaning techniques
• An understanding and appreciation of older people in a care setting and the issues that may affect them
• Knowledge of basic health and safety rules
• Knowledge of customer service principles

Responsibilities

• Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences.
• Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures.
• Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
• Meet residents’ unique needs and collaborate with colleagues across the care home teams.
• Ensure lounge areas are ready for use as a coffee and bar venue for residents and visitors.

Skills

IT skills

Food preparation

Care for older people

Health & safety

Customer service

Education

Level 1/2 Food Hygiene

Level 2 Healthcare Cleaning

GCSE or equivalent

MS 365 / video calls (e.g., Facetime, Zoom)

Care-setting experience

Moving and handling knowledge

Job description

Salary: £13.48 per hour
Hours: Bank hours. Shift times: 07:30-14:00, 11:00-18:30 or 11:00-19:30

The Role:

At St Monica Trust, we’re a Bristol-based charity supporting older people to live fulfilling, independent lives. Our Bank Team provides flexible support across our retirement villages and services, with opportunities in a variety of roles including Care, Hospitality, Housekeeping, Gardening, Maintenance, Portering and more.

Bank working gives you the flexibility to choose shifts that fit around your lifestyle, while becoming part of a friendly team and making a real difference to the lives of older people every day.

What You’ll Be Doing

• Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
• Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures.
• Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
• Meet residents’ unique needs and collaborate with colleagues across the care home teams.
• Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.

About You

We’re looking for someone who can demonstrate the following key skills and requirements:

Essential

• Confident with IT and using standard office programs including word, outlook/email, system folders etc
• Understanding of basic food preparation and cleaning techniques
• An understanding and appreciation of older people in a care setting and the issues that may affect them
• Knowledge of basic health and safety rules
• Knowledge of customer service principles

Desirable

• Level 1 or 2 in Food Hygiene (or equivalent)
• Level 2 in Healthcare Cleaning (or equivalent)
• General level of education (GCSE or equivalent)
• Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
• Working experience in a care setting
• Knowledge of safe moving and handling techniques

Why Join St Monica Trust:

• Flexible shifts to fit around your lifestyle and commitments
• Opportunities across a range of roles and locations
• Be part of a friendly, supportive team
• Gain valuable experience in a trusted local charity
• Make a meaningful difference to older people’s lives
  

In Return You Will Receive:

• Flexible shifts that work around your lifestyle and commitments
• Competitive hourly rates
• Ongoing learning and development opportunities