Resident Services Manager

Ryman Healthcare; York; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Ryman Healthcare as a Resident Services Manager at Patrick Hogan Retirement Village. In this full-time role, you'll lead service delivery, manage health and safety, and oversee HR tasks, all while fostering a supportive environment for residents and staff. This position offers career progression in a vibrant community.

Benefits

Career progression opportunities

Access to scholarships and bursaries

Discounts with well-known brands

Qualifications

• Proven management experience, preferably with Health and Safety training.
• Skilled at managing conflicting priorities.
• Outstanding, professional, and empathetic communicator.

Responsibilities

• Lead delivery of village service functions including kitchen, housekeeping, and maintenance teams.
• Oversee risk management and health and safety processes.
• Handle HR tasks including recruitment, training, and performance reviews.

Skills

Management

Health and Safety

Customer Service

Communication

Relationship Building

Job description

Join the excitement! Lead village support teams, oversee Health and Safety, champion HR, and collaborate with leaders in a vibrant community!

• At Ryman, every day is a chance to be a hero in the story of our residents' lives
• Unlock your full potential in a supportive environment that values your expertise
• Be your authentic self in a culture that celebrates individuality

What's the job?

In this exciting, newly created role, Resident Services Manager at Patrick Hogan Retirement Village in Cambridge, you will:

• Lead the effective delivery of the Village service functions, including our kitchen, housekeeping, gardening, maintenance, laundry, and administration teams
• Oversee all risk management and health and safety processes for the village
• Handle Human Resources tasks within the village, including inductions, recruitment, training, performance reviews, and payroll assistance
• Provide leadership at the Village in the absence of the Village Manager

This is a full-time role working Tuesday to Saturday, 0800 - 1630. Flexibility outside these hours is required, as part of the role involves being on call.

Why work at Ryman?

As part of the Ryman team, you will:

• Have career progression opportunities within a fast-growing company
• Work in a beautiful, resort-style village
• Be part of a fun, friendly, and supportive team environment
• Access scholarships and bursaries for further education
• Enjoy over 60 discounts with well-known brands across sectors such as health and wellbeing, banking, insurance, and retail

About Ryman

At Ryman, we believe the measure of a full life is one that gets richer with age.

Ryman Healthcare is a leader in retirement living and aged care, operating 48 villages in New Zealand and Australia with approximately 7,700 team members. We are proud to be the first healthcare company to receive the Wellbeing Tick.

Our core principle is 'Good enough for mum and dad.'

Who are you?

To succeed in our dynamic environment, you will:

• Have proven management experience, preferably with Health and Safety training
• Be skilled at managing conflicting priorities
• Enjoy building meaningful relationships with staff, residents, and families
• Possess comprehensive knowledge of continuous improvement systems and processes
• Prioritize delivering exceptional customer service to our residents
• Be an outstanding, professional, and empathetic communicator

We support an inclusive environment where everyone feels welcome and celebrated for their individuality. We encourage anyone interested in working with us to apply.

If you're interested in joining an organization committed to purpose, innovation, kindness, and excellence, we would love to hear from you!

Applications are reviewed as received, and interviews may occur before the closing date. The job posting may close early if filled.