Resident Services Manager

Northshoregardensapts; Sefton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Sefton is seeking a Resident Services Manager to enhance community engagement and provide exceptional service to residents. This entry-level role involves managing resident relations, coordinating events, and promoting a welcoming environment. Ideal candidates will possess strong communication and organizational skills, and be willing to work flexible hours.

Qualifications

• Entry-level position requiring strong interpersonal and communication skills.
• Ability to manage a complex workload in varied environments.

Responsibilities

• Provide excellent customer service to residents and guests.
• Coordinate resident events and manage social media.
• Assist residents with lease violations under supervision.

Skills

Communication

Interpersonal Skills

Organization

Writing

Job description

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Job Description Summary

The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Managers are the face of the property and promote a sense of community. They work directly with property managers and team members to ensure a high-quality experience for residents.

Essential Job Duties

1. Provide an open and welcoming environment to promote resident retention.
2. Acquire broad knowledge of the community and surrounding area.
3. Maintain logs of resident issues and services provided.
4. Assist residents with lease violations under the supervision of the Property Manager.
5. Prepare and deliver move-in and renewal gifts.
6. Promote community engagement and help develop a strong community identity.
7. Coordinate resident events, with a minimum of one per month.
8. Manage social media, oversee reputation management, and distribute monthly newsletters.
9. Manage the Kingsley platform and address resident concerns within 24 hours.
10. Greet, tour, and lease to prospects, responding promptly to inquiries.
11. Understand the needs of residents and the property.
12. Willingness to work some evenings and weekends, demonstrating patience and respect.
13. Manage a complex workload in varied environments.
14. Possess strong interpersonal, communication, organization, writing, and computer skills.

Other Duties

This job description is not exhaustive; duties may change or be added as needed.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other